Audit Best Practices

5 Critical Compliance Failures in Property Management (And How to Avoid Them)

Are you leaving your property management business vulnerable to legal and financial risks? Compliance failures can lead to costly penalties, damaged reputation, and operational headaches.

28 Feb 2025

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5 Critical Compliance Failures in Property Management (And How to Avoid Them)

In this guide, we'll explore the five most common compliance pitfalls in property management and provide actionable solutions to protect your business.

1. Failing to Accurately Document Lease Terms

Poorly documented lease agreements create legal vulnerabilities that can haunt property managers for years. When terms aren't clearly defined, disputes become inevitable.

Key Issues

  • Missing or unclear clauses regarding rent escalations, common area maintenance (CAM) charges, or renewal options
  • Legal vulnerabilities when lease terms are not clearly defined or properly executed
  • Tenant disputes arising from ambiguous language

Action Steps

  • Regularly review and update lease agreements for clarity and completeness
  • Use a standardized lease template vetted by legal and compliance teams
  • Implement a lease review process that catches inconsistencies before signing

Clear, comprehensive lease documentation protects both property managers and tenants. Taking the time to perfect these critical documents pays dividends through reduced disputes and stronger legal standing.

2. Inadequate Handling of Security Deposits and Financial Disclosures

Security deposit mismanagement is among the most common triggers for tenant lawsuits and regulatory penalties. Different jurisdictions have specific requirements about how deposits must be handled.

Key Issues

  • Non-compliance with local laws regarding how and when security deposits must be held or returned
  • Inaccurate or incomplete financial disclosures, especially regarding deposit accounting in financial statements
  • Failing to provide required interest payments on deposits in applicable jurisdictions

Action Steps

  • Keep detailed records of deposit collection, interest accrual (if required), and disbursement
  • Perform periodic internal audits to verify funds are handled according to regulations
  • Create a standardized process for deposit returns, including proper documentation of deductions

Proper security deposit management demonstrates professionalism and reduces exposure to costly legal battles. It also builds trust with tenants, leading to better landlord-tenant relationships.

3. Misapplication of Lease Accounting Standards (IFRS 16 / ASC 842)

Recent changes in lease accounting standards have created compliance challenges for many property management companies. Failing to properly implement these standards can result in financial reporting errors.

Key Issues

  • Improper classification of lease obligations and assets, leading to misstated balance sheets and income statements
  • Missed deadlines for adopting updated lease accounting rules
  • Inconsistent application across a portfolio, creating audit complications

Action Steps

  • Work with financial and auditing professionals to ensure correct application of IFRS 16 or ASC 842
  • Maintain up-to-date lease schedules and run periodic checks to confirm compliance
  • Invest in software solutions that automate compliance with current accounting standards

Accurate financial reporting builds credibility with investors, lenders, and other stakeholders. It also helps management make sound decisions based on the true financial picture.

4. Overlooking Changes in Local Regulations and Tax Obligations

The regulatory landscape for property management changes constantly. What was compliant last year may not be today, especially at the local level.

Key Issues

  • Failing to adapt lease clauses or operational processes to new zoning laws, tenant protection rules, or tax regulations
  • Unintentional non-compliance, resulting in fines or legal disputes
  • Missing opportunities for tax savings due to lack of awareness about incentives or deductions

Action Steps

  • Monitor legislative updates at the local, state, and federal levels
  • Implement a system for reviewing and revising lease provisions at least annually to stay compliant
  • Consider joining local property management associations that provide regulatory updates

Staying current with regulations isn't just about avoiding penalties—it can create competitive advantages through better risk management and potential cost savings.

5. Poor Internal Controls and Record-Keeping

Even with perfect knowledge of regulations, inadequate internal controls can lead to compliance failures through simple human error or oversight.

Key Issues

  • Weak or nonexistent internal controls lead to errors in rent roll, overlooked lease renewals, or unauthorized changes
  • Document inconsistencies that make it hard to pass external audits or verify compliance
  • Information silos preventing effective oversight of compliance activities

Action Steps

  • Establish clear internal workflows for lease documentation, approvals, and sign-offs
  • Perform regular internal audits (or engage third-party experts) to ensure records match lease terms and regulatory requirements
  • Implement property management software that enforces compliance checkpoints and maintains proper documentation

Strong internal controls don't just improve compliance—they enhance operational efficiency and provide management with reliable information for decision-making.

Conclusion

Compliance failures in property management often stem from inadequate systems and processes rather than intentional violations. By addressing these five common pitfalls, property managers can significantly reduce risk while improving operational performance.

Remember that compliance isn't just about avoiding problems—it's about creating a foundation for sustainable business growth built on transparency, accuracy, and professionalism.


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