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Accessibility and Inclusive Design Audit Checklist for Hospitality

A comprehensive audit checklist for evaluating and improving accessibility and inclusive design practices in hospitality establishments, ensuring alignment with ISO 9001 standards while creating welcoming environments for guests of all abilities.

Accessibility and Inclusive Design Audit Checklist for Hospitality
by: audit-now
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About This Checklist

In an era of increasing awareness and commitment to inclusivity, the hospitality industry must ensure its services are accessible to all guests, regardless of their abilities. This Accessibility and Inclusive Design Audit Checklist, aligned with ISO 9001 quality management principles, provides a comprehensive framework for evaluating and improving accessibility features in hotels, resorts, and restaurants. By implementing this checklist, hospitality businesses can create more inclusive environments, comply with accessibility regulations, and tap into the growing market of travelers with diverse needs, ultimately enhancing guest satisfaction and brand reputation.

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Industry

Hospitality

Standard

ISO 9001

Workspaces

Hotel
Resort
Restaurant
Public Areas
Guest Rooms

Occupations

Accessibility Specialist
Facilities Manager
Guest Experience Director
Inclusive Design Consultant
ADA Compliance Officer

Accessibility and Inclusive Design Audit

(0 / 5)

1
Are adaptive technologies available for guests?

Indicate whether adaptive technologies are available.

To verify the availability of essential technologies for guests with disabilities.
2
Are sensory-friendly environments provided in public areas?

Select the appropriate option regarding sensory-friendly environments.

To ensure accommodations for guests with sensory sensitivities.
3
What percentage of guest rooms are accessible?

Enter the percentage of accessible guest rooms.

To assess the hotel's commitment to providing accessible accommodations.
Min: 0
Target: 20
Max: 100
4
Describe the clarity and visibility of signage for accessibility.

Provide details about signage clarity.

To evaluate the effectiveness of signage in guiding guests with disabilities.
5
Is the main entrance accessible according to ADA standards?

Select 'Compliant' if the entrance meets ADA guidelines, otherwise select 'Non-Compliant'.

To ensure compliance with accessibility regulations for all guests.
6
Is accessible parking available on-site?

Select the availability status of accessible parking.

To ensure parking facilities meet the needs of guests with disabilities.
7
When was the last accessibility audit conducted?

Select the date of the last audit.

To track the frequency of accessibility assessments.
8
Describe the feedback mechanism for guests with disabilities.

Provide details about the feedback mechanism.

To assess how feedback is collected and acted upon for accessibility improvements.
Write something awesome...
9
How many accessible emergency evacuation plans are in place?

Enter the number of accessible emergency evacuation plans.

To evaluate preparedness for emergencies involving guests with disabilities.
Min: 0
Target: 1
Max: 10
10
Is staff trained on accessibility best practices?

Select the training compliance status.

To ensure staff can effectively assist guests with disabilities.
11
When was the last training session on accessibility held for staff?

Select the date of the last training session.

To track the frequency of staff training related to accessibility.
12
Is feedback regularly collected from guests with disabilities?

Select the feedback collection status.

To ensure ongoing improvement based on guest experiences.
13
Describe the inclusive marketing practices employed by the establishment.

Provide details about the inclusive marketing practices.

To assess how effectively the establishment communicates its commitment to accessibility.
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14
How many accessible amenities are provided on the property?

Enter the total number of accessible amenities.

To evaluate the range of accessible amenities available for guests.
Min: 0
Target: 10
Max: 50
15
Are visual assistance services offered to guests?

Indicate whether visual assistance services are available.

To ensure that guests with visual impairments have access to necessary services.
16
When was the last accessibility survey conducted with guests?

Select the date of the last guest accessibility survey.

To track the engagement with guests regarding accessibility concerns.
17
Are accessible restroom facilities available on-site?

Indicate whether accessible restroom facilities are available.

To ensure that restroom facilities meet the needs of all guests.
18
List the strategies implemented to improve accessibility.

Provide detailed strategies for improving accessibility.

To understand the proactive measures taken for ongoing accessibility enhancements.
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19
How many types of accessible technology are available for guests?

Enter the number of different types of accessible technology available.

To evaluate the technological support offered to guests with disabilities.
Min: 0
Target: 5
Max: 20
20
Are universal design features implemented throughout the property?

Select the implementation status of universal design features.

To assess the commitment to universal design principles for all guests.
21
When was the last accessibility compliance review conducted?

Select the date of the last accessibility compliance review.

To keep track of the frequency of compliance reviews related to accessibility.
22
Are all facilities physically accessible for guests with mobility impairments?

Indicate if all facilities are physically accessible.

To ensure that physical barriers do not prevent access to facilities.
23
Summarize guest feedback regarding accessibility issues.

Provide a summary of guest feedback on accessibility.

To understand the experiences of guests with disabilities and identify areas for improvement.
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24
How many accessible information channels are available for guests?

Enter the number of accessible information channels.

To determine the variety of channels through which information is provided to guests with disabilities.
Min: 0
Target: 3
Max: 10
25
Is there a clear emergency access plan for disabled guests?

Select the status of the emergency access plan.

To ensure that emergency protocols accommodate guests with disabilities.

FAQs

The checklist incorporates ISO 9001 concepts such as customer focus, process approach, and continual improvement, applying them specifically to accessibility and inclusive design in hospitality settings.

The audit covers areas including physical accessibility of facilities, sensory accommodations, communication accessibility, staff training on disability awareness, inclusive dining experiences, and adaptive technologies for guest rooms and public spaces.

It's recommended to conduct a comprehensive audit annually, with ongoing quarterly assessments to ensure continuous improvement and compliance with evolving accessibility standards.

The audit team should include accessibility specialists, facilities managers, guest experience directors, human resources personnel, and representatives from various departments to ensure a holistic approach to inclusivity.

Audit results can guide improvements in physical infrastructure, enhance staff training on inclusive service, implement assistive technologies, and create more welcoming environments for all guests, leading to increased satisfaction across diverse guest segments.

Benefits

Ensures compliance with accessibility regulations and ISO 9001 standards

Expands market reach by accommodating guests with diverse needs

Enhances brand reputation as an inclusive and socially responsible business

Improves overall guest experience through universal design principles

Reduces legal risks associated with accessibility non-compliance