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Airport Landside Transportation and Parking Audit Checklist

A comprehensive checklist for auditing airport landside transportation and parking operations, covering parking management, ground transportation services, traffic flow, and intermodal connections to ensure efficient airport access and improved passenger experience.

Airport Landside Transportation and Parking Audit Checklist
by: audit-now
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About This Checklist

In the complex ecosystem of airport logistics and transportation, efficient landside operations are crucial for ensuring a seamless passenger experience and optimal traffic flow. This comprehensive Airport Landside Transportation and Parking Audit Checklist is an indispensable tool for landside operations managers, parking supervisors, and ground transportation coordinators. It meticulously covers all aspects of landside operations, from parking facilities management to public transportation integration. Regular audits using this checklist help optimize traffic flow, enhance parking efficiency, and improve overall passenger satisfaction with ground transportation services. By systematically evaluating parking systems, shuttle services, and intermodal connections, this checklist plays a vital role in streamlining airport access and enhancing the overall passenger journey.

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Industry

Logistics

Standard

ACI (Airports Council International) Best Practice Guidelines for Landside Operations

Workspaces

Airports

Occupations

Landside Operations Manager
Parking Facilities Supervisor
Ground Transportation Coordinator
Traffic Flow Analyst
Customer Service Manager

Landside Transportation and Parking Operations

(0 / 5)

1
Evaluate the effectiveness of the wayfinding system.

Provide your evaluation here.

To improve passenger experience through better navigation.
Write something awesome...
2
Are accessibility standards being met in the parking area?

Select compliance status.

To ensure compliance with accessibility regulations.
3
What is the average wait time for shuttle services (in minutes)?

Enter wait time in minutes.

To assess shuttle service efficiency.
Min: 0
Target: 10
Max: 30
4
What feedback do you have regarding traffic flow optimization?

Provide your feedback here.

To gather insights for improving traffic management.
5
Is the parking revenue control system compliant with ACI guidelines?

Select compliance status.

To ensure that the revenue control system meets industry standards.
6
Evaluate the current traffic management strategies in place.

Provide your evaluation here.

To identify areas for improvement in traffic flow.
Write something awesome...
7
Is the shuttle service compliant with the scheduled timings?

Select compliance status.

To ensure that shuttle services are reliable and on time.
8
What comments do you have regarding the overall passenger experience?

Provide your comments here.

To gather qualitative data for improving services.
9
What is the parking space utilization rate (percentage)?

Enter utilization rate as a percentage.

To evaluate the effectiveness of parking management.
Min: 0
Target: 75
Max: 100
10
Are intermodal connections available and functioning properly?

Select the availability status.

To assess the efficiency of transportation options for passengers.
11
When was the last maintenance check performed on the parking equipment?

Select the date of the last maintenance check.

To track the maintenance schedule and ensure equipment reliability.
12
What suggestions do you have for improving accessibility in the airport?

Provide your suggestions here.

To enhance accessibility for passengers with disabilities.
Write something awesome...
13
Have there been recent upgrades to the wayfinding system?

Select the upgrade status.

To assess the effectiveness of navigation aids for passengers.
14
What feedback do you have regarding customer service at the airport?

Provide your feedback here.

To identify strengths and areas for improvement in customer service.
15
What is the average number of incidents reported per month?

Enter the number of incidents.

To monitor safety and operational efficiency.
Min: 0
Target: 2
Max: 20
16
Is the parking management system integrated with other transportation services?

Select the integration status.

To ensure seamless operations across different transport modes.
17
When is the next scheduled safety audit for landside operations?

Select the date of the next safety audit.

To ensure regular safety assessments are being conducted.
18
Summarize the passenger feedback received in the last quarter.

Provide a summary of passenger feedback.

To understand passenger satisfaction and areas for improvement.
Write something awesome...
19
Is there a significant traffic congestion issue in the landside operations?

Select the congestion status.

To monitor and address traffic management challenges.
20
What is the average capacity utilization of shuttle services (percentage)?

Enter capacity utilization as a percentage.

To evaluate the efficiency of shuttle services.
Min: 0
Target: 80
Max: 100
21
What is the current condition of the parking lot?

Describe the condition of the parking lot.

To assess the maintenance needs of the parking facility.
22
What improvements would you suggest for enhancing the passenger experience?

Provide your suggestions here.

To identify actionable steps for improving overall satisfaction.
Write something awesome...
23
Are all accessibility standards being met for the parking areas?

Select the compliance status.

To ensure compliance with regulations for passengers with disabilities.
24
What feedback do you have regarding ground transportation services?

Provide your feedback here.

To gather insights on ground transportation quality and effectiveness.
25
What is the average wait time for passengers using shuttle services (in minutes)?

Enter average wait time in minutes.

To assess the efficiency and effectiveness of shuttle operations.
Min: 0
Target: 5
Max: 20
26
Is the parking facility security up to the required standards?

Select the security status.

To ensure passenger safety and security in the parking areas.

FAQs

Comprehensive audits should be conducted bi-annually, with more frequent assessments during peak travel seasons. Monthly reviews of key performance indicators and quarterly inspections of parking facilities are also recommended.

The checklist covers parking facility maintenance, revenue control systems, shuttle bus operations, taxi and ride-sharing management, public transportation connections, traffic flow patterns, wayfinding signage, accessibility features, and customer service standards.

The audit team should include the landside operations manager, parking supervisors, ground transportation coordinators, customer service representatives, and facilities maintenance personnel. Input from local transportation authorities may also be valuable.

By optimizing landside operations, the checklist helps reduce travel stress, minimize waiting times for ground transportation, and ensure efficient parking options, all contributing to a more positive start and end to the passenger's journey.

Post-audit, a detailed report should be prepared highlighting areas for improvement in traffic flow, parking efficiency, and ground transportation services. An action plan should be developed to address identified issues, including infrastructure upgrades, technology implementations, and service enhancements. Regular follow-ups should be conducted to assess the impact of implemented changes on operational efficiency and customer satisfaction.

Benefits

Improves overall efficiency of landside operations and reduces congestion

Enhances passenger satisfaction by optimizing ground transportation services

Increases revenue through more efficient parking management

Ensures compliance with local transportation regulations and accessibility standards

Facilitates better integration of various transportation modes for seamless airport access