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Airport Landside Transportation and Parking Audit Checklist

A comprehensive checklist for auditing airport landside transportation and parking operations, covering parking management, ground transportation services, traffic flow, and intermodal connections to ensure efficient airport access and improved passenger experience.

Airport Landside Transportation and Parking Audit Checklist

by: audit-now
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About This Checklist

In the complex ecosystem of airport logistics and transportation, efficient landside operations are crucial for ensuring a seamless passenger experience and optimal traffic flow. This comprehensive Airport Landside Transportation and Parking Audit Checklist is an indispensable tool for landside operations managers, parking supervisors, and ground transportation coordinators. It meticulously covers all aspects of landside operations, from parking facilities management to public transportation integration. Regular audits using this checklist help optimize traffic flow, enhance parking efficiency, and improve overall passenger satisfaction with ground transportation services. By systematically evaluating parking systems, shuttle services, and intermodal connections, this checklist plays a vital role in streamlining airport access and enhancing the overall passenger journey.

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Industry

Transportation and Logistics

Standard

ACI Airport Operations Guidelines

Workspaces

Airports

Occupations

Landside Operations Manager
Parking Facilities Supervisor
Ground Transportation Coordinator
Traffic Flow Analyst
Customer Service Manager
1
Is the parking revenue control system compliant with ACI guidelines?
2
What feedback do you have regarding traffic flow optimization?
3
What is the average wait time for shuttle services (in minutes)?
Min: 0
Target: 10
Max: 30
4
Are accessibility standards being met in the parking area?
5
Evaluate the effectiveness of the wayfinding system.
6
When was the last maintenance check performed on the parking equipment?
7
Are intermodal connections available and functioning properly?
8
What is the parking space utilization rate (percentage)?
Min: 0
Target: 75
Max: 100
9
What comments do you have regarding the overall passenger experience?
10
Is the shuttle service compliant with the scheduled timings?
11
Evaluate the current traffic management strategies in place.
12
Is the parking management system integrated with other transportation services?
13
What is the average number of incidents reported per month?
Min: 0
Target: 2
Max: 20
14
What feedback do you have regarding customer service at the airport?
15
Have there been recent upgrades to the wayfinding system?
16
What suggestions do you have for improving accessibility in the airport?
17
What is the current condition of the parking lot?
18
What is the average capacity utilization of shuttle services (percentage)?
Min: 0
Target: 80
Max: 100
19
Is there a significant traffic congestion issue in the landside operations?
20
Summarize the passenger feedback received in the last quarter.
21
When is the next scheduled safety audit for landside operations?
22
Is the parking facility security up to the required standards?
23
What is the average wait time for passengers using shuttle services (in minutes)?
Min: 0
Target: 5
Max: 20
24
What feedback do you have regarding ground transportation services?
25
Are all accessibility standards being met for the parking areas?
26
What improvements would you suggest for enhancing the passenger experience?

FAQs

Comprehensive audits should be conducted bi-annually, with more frequent assessments during peak travel seasons. Monthly reviews of key performance indicators and quarterly inspections of parking facilities are also recommended.

The checklist covers parking facility maintenance, revenue control systems, shuttle bus operations, taxi and ride-sharing management, public transportation connections, traffic flow patterns, wayfinding signage, accessibility features, and customer service standards.

The audit team should include the landside operations manager, parking supervisors, ground transportation coordinators, customer service representatives, and facilities maintenance personnel. Input from local transportation authorities may also be valuable.

By optimizing landside operations, the checklist helps reduce travel stress, minimize waiting times for ground transportation, and ensure efficient parking options, all contributing to a more positive start and end to the passenger's journey.

Post-audit, a detailed report should be prepared highlighting areas for improvement in traffic flow, parking efficiency, and ground transportation services. An action plan should be developed to address identified issues, including infrastructure upgrades, technology implementations, and service enhancements. Regular follow-ups should be conducted to assess the impact of implemented changes on operational efficiency and customer satisfaction.

Benefits of Airport Landside Transportation and Parking Audit Checklist

Improves overall efficiency of landside operations and reduces congestion

Enhances passenger satisfaction by optimizing ground transportation services

Increases revenue through more efficient parking management

Ensures compliance with local transportation regulations and accessibility standards

Facilitates better integration of various transportation modes for seamless airport access