Single logo
LoginSign Up

Cruise Ship Itinerary and Shore Excursion Management Audit Checklist

A comprehensive checklist for auditing cruise ship itinerary planning and shore excursion management to ensure high-quality, safe, and sustainable destination experiences for passengers.

Cruise Ship Itinerary and Shore Excursion Management Audit Checklist

by: audit-now
4.3

Get Template

About This Checklist

Effective itinerary planning and shore excursion management are crucial elements in delivering exceptional cruise experiences. This comprehensive Itinerary and Shore Excursion Management Audit Checklist is designed to evaluate and optimize the planning, execution, and safety of cruise itineraries and associated land-based activities. By focusing on areas such as port selection, excursion variety, local partnerships, and risk management, this checklist helps cruise lines enhance passenger satisfaction, ensure operational efficiency, and maintain high standards of safety and sustainability in their destination offerings.

Learn more

Industry

Hospitality

Standard

IMO Shore Excursion Guidelines

Workspaces

Marine Areas

Occupations

Itinerary Planner
Shore Excursion Manager
Destination Services Coordinator
Port Operations Specialist
1
Is the excursion provider properly vetted according to the IMO guidelines?
2
Please provide a brief description of the excursion offered.
3
What is the maximum capacity of passengers for the excursion?
Min: 1
Target: 50
Max: 100
4
What is the scheduled date for the excursion?
5
What is the safety compliance level of the excursion?
6
What is the overall evaluation of the cruise destination?
7
What is the average response time of local emergency services (in minutes)?
Min: 0
Target: 10
Max: 60
8
Is there a recent environmental impact assessment for the destination?
9
Describe the local culture and customs that should be communicated to passengers.
10
When was the last audit of this cruise destination conducted?
11
Does the cruise itinerary comply with the IMO guidelines?
12
What are the details of the ports of call included in the itinerary?
13
What is the total duration of the cruise itinerary in days?
Min: 1
Target: 7
Max: 30
14
When was the itinerary last approved?
15
What enhancements are planned to improve the passenger experience during the cruise?
16
Have all staff completed required safety training according to maritime regulations?
17
Is all emergency equipment available and in working condition?
18
What is the average incident response time for emergencies?
Min: 1
Target: 5
Max: 30
19
Describe the safety protocols in place for excursions.
20
When was the last safety drill conducted on the vessel?
21
Does the excursion provider have adequate insurance coverage?
22
What is the rating of the excursion provider based on previous customer feedback?
23
How many different excursions does the provider offer?
Min: 1
Target: 5
Max: 50
24
What safety measures has the excursion provider implemented?
25
When was the last evaluation of the excursion provider conducted?

FAQs

These audits should be conducted annually for established routes, with additional reviews performed when introducing new destinations or excursions, or in response to significant changes in local conditions or regulations.

Key areas include port infrastructure assessment, excursion provider vetting, passenger safety protocols, cultural sensitivity training, environmental impact considerations, transportation logistics, and contingency planning for itinerary changes.

These audits are typically conducted by itinerary planners, shore excursion managers, safety and security officers, and sometimes third-party destination management experts or local tourism authorities.

Regular audits help cruise lines optimize their itineraries, enhance the quality and safety of shore experiences, manage operational costs, and ensure compliance with local and international regulations, ultimately leading to improved passenger satisfaction and repeat business.

Identified issues should be documented, assessed for potential impact on passenger experience and safety, and addressed through itinerary adjustments, excursion provider changes, or enhanced passenger communication. Follow-up evaluations should be conducted to ensure the effectiveness of implemented solutions.

Benefits of Cruise Ship Itinerary and Shore Excursion Management Audit Checklist

Improves overall passenger satisfaction with cruise itineraries and shore experiences

Enhances operational efficiency and cost-effectiveness of port calls

Ensures compliance with local regulations and international standards

Minimizes risks associated with shore excursions and port activities

Promotes sustainable and responsible tourism practices in visited destinations