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Hotel Housekeeping Audit Checklist

A comprehensive checklist for auditing hotel housekeeping operations, ensuring high standards of cleanliness, hygiene, and guest satisfaction across all areas of the hotel.

Hotel Housekeeping Audit Checklist

by: audit-now
4.1

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About This Checklist

A comprehensive Hotel Housekeeping Audit Checklist is essential for maintaining high standards of cleanliness and guest satisfaction in the hospitality industry. This checklist serves as a crucial tool for hotel managers and housekeeping staff to ensure that all areas of the hotel meet the expected levels of cleanliness, hygiene, and presentation. By addressing key areas such as room cleanliness, public spaces, and staff performance, this checklist helps identify areas for improvement, streamline operations, and ultimately enhance the guest experience. Regular use of this checklist can lead to increased efficiency, reduced complaints, and improved overall hotel ratings.

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Industry

Hospitality

Standard

Workspaces

Hotels

Occupations

Hotel Manager
Housekeeping Manager
Executive Housekeeper
Quality Assurance Manager
General Manager

1
Is the cleanliness of the guest room up to standard?

Select the cleanliness status of the room.

To ensure that the rooms meet cleanliness standards for guest satisfaction.
2
What is the current stock level of cleaning supplies?

Enter the stock level of cleaning supplies.

To verify that there are sufficient cleaning supplies for housekeeping operations.
Min: 0
Target: 10
Max: 100
3
What feedback have guests provided regarding room cleanliness?

Provide details of guest feedback.

To assess guest satisfaction and identify areas for improvement.
4
Are housekeeping staff following the cleaning protocols?

Select compliance status of housekeeping staff.

To ensure compliance with established housekeeping procedures.
5
When was the last deep cleaning of the guest rooms conducted?

Enter the date of the last deep cleaning.

To ensure that regular deep cleaning is being performed as per schedule.

6
What is the overall condition of the guest room?

Select the overall condition status of the room.

To evaluate the maintenance and upkeep of the guest rooms.
7
How many maintenance issues have been reported in the last month?

Enter the number of reported maintenance issues.

To track the frequency of maintenance issues affecting guest satisfaction.
Min: 0
Target: 0
Max: 50
8
What comments or observations does the housekeeping team have about room conditions?

Provide comments from the housekeeping team.

To gain insights from the housekeeping staff regarding room condition and guest feedback.
9
How satisfied are guests with the cleanliness of their rooms?

Select the level of guest satisfaction with cleanliness.

To measure guest satisfaction levels regarding room cleanliness.
10
When was the last quality audit conducted for housekeeping operations?

Enter the date of the last quality audit.

To keep track of the frequency of quality audits for ensuring standards.

11
Are safety standards being followed in housekeeping operations?

Select the compliance status of safety standards.

To ensure the safety of staff and guests during housekeeping activities.
12
How many training sessions have been conducted for housekeeping staff in the last quarter?

Enter the number of training sessions conducted.

To evaluate the ongoing training efforts for staff to maintain quality standards.
Min: 0
Target: 3
Max: 10
13
What issues were identified during the last housekeeping audit?

Provide details of issues identified.

To document and address any issues found in previous audits for continuous improvement.
14
What is the general feedback from guests regarding housekeeping services?

Select the overall guest feedback on housekeeping.

To assess the guest experience and satisfaction related to housekeeping services.
15
When is the next scheduled compliance audit for housekeeping operations?

Enter the date of the next scheduled compliance audit.

To keep track of the audit schedule for ensuring ongoing compliance.

16
What is the average time taken for cleaning a guest room?

Select the average time spent on cleaning.

To evaluate the efficiency of housekeeping operations and identify areas for improvement.
17
How many rooms does each staff member clean on average per shift?

Enter the average number of rooms cleaned per staff member.

To assess the productivity of housekeeping staff and identify any staffing needs.
Min: 0
Target: 12
Max: 30
18
What suggestions do housekeeping staff have for improving cleaning efficiency?

Provide suggestions from the housekeeping team.

To gather insights from staff on potential improvements to current processes.
19
Is the appropriate cleaning equipment being utilized effectively?

Select the status of cleaning equipment utilization.

To ensure that the right tools are used for optimal cleaning efficiency.
20
When was the last training on efficiency techniques conducted for the housekeeping staff?

Enter the date of the last training session.

To track staff training on best practices for improving operational efficiency.

21
Are cleaning supplies adequately stocked for daily operations?

Select the stock availability status of cleaning supplies.

To ensure that housekeeping has the necessary supplies to maintain cleanliness standards.
22
How often is the inventory count conducted for housekeeping supplies?

Enter the frequency of inventory counts (in days).

To evaluate the effectiveness of inventory management practices.
Min: 1
Target: Monthly
Max: 90
23
What issues have been encountered with the supply chain for cleaning products?

Provide details of any supply chain issues.

To document challenges in obtaining necessary supplies and find solutions.
24
What is the condition of the cleaning equipment used by housekeeping?

Select the condition of cleaning equipment.

To assess whether the equipment is functioning properly and safely.
25
When was the last inventory audit conducted for housekeeping supplies?

Enter the date of the last inventory audit.

To ensure regular audits are performed to maintain accurate inventory records.

FAQs

Hotel housekeeping audits should be conducted regularly, typically on a weekly or bi-weekly basis, with more comprehensive audits performed monthly or quarterly.

The audit should be performed by hotel management, such as the housekeeping manager, executive housekeeper, or general manager, to ensure impartiality and maintain high standards.

The audit should cover guest rooms, bathrooms, public areas (lobby, corridors, elevators), recreational facilities, and back-of-house areas like laundry and storage rooms.

Audit results can be used to identify training needs, adjust staffing levels, improve cleaning procedures, and implement new technologies or products to enhance overall cleanliness and efficiency.

Key elements should include cleanliness of surfaces, condition of linens and towels, proper stocking of amenities, functionality of equipment, adherence to safety protocols, and staff appearance and professionalism.

Benefits

Ensures consistent cleanliness standards across all hotel areas

Improves guest satisfaction and reduces complaints

Identifies areas for improvement in housekeeping processes

Enhances staff performance and accountability

Helps maintain compliance with industry standards and regulations