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Hotel Housekeeping Audit Checklist

A comprehensive checklist for auditing hotel housekeeping operations, ensuring high standards of cleanliness, hygiene, and guest satisfaction across all areas of the hotel.

Hotel Housekeeping Audit Checklist

by: audit-now
4.1

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About This Checklist

A comprehensive Hotel Housekeeping Audit Checklist is essential for maintaining high standards of cleanliness and guest satisfaction in the hospitality industry. This checklist serves as a crucial tool for hotel managers and housekeeping staff to ensure that all areas of the hotel meet the expected levels of cleanliness, hygiene, and presentation. By addressing key areas such as room cleanliness, public spaces, and staff performance, this checklist helps identify areas for improvement, streamline operations, and ultimately enhance the guest experience. Regular use of this checklist can lead to increased efficiency, reduced complaints, and improved overall hotel ratings.

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Industry

Hospitality

Standard

Workspaces

Hotels

Occupations

Hotel Manager
Housekeeping Manager
Executive Housekeeper
Quality Assurance Manager
General Manager
1
Is the cleanliness of the guest room up to standard?
2
What is the current stock level of cleaning supplies?
Min: 0
Target: 10
Max: 100
3
What feedback have guests provided regarding room cleanliness?
4
Are housekeeping staff following the cleaning protocols?
5
When was the last deep cleaning of the guest rooms conducted?
6
What is the overall condition of the guest room?
7
How many maintenance issues have been reported in the last month?
Min: 0
Target: 0
Max: 50
8
What comments or observations does the housekeeping team have about room conditions?
9
How satisfied are guests with the cleanliness of their rooms?
10
When was the last quality audit conducted for housekeeping operations?
11
Are safety standards being followed in housekeeping operations?
12
How many training sessions have been conducted for housekeeping staff in the last quarter?
Min: 0
Target: 3
Max: 10
13
What issues were identified during the last housekeeping audit?
14
What is the general feedback from guests regarding housekeeping services?
15
When is the next scheduled compliance audit for housekeeping operations?
16
What is the average time taken for cleaning a guest room?
17
How many rooms does each staff member clean on average per shift?
Min: 0
Target: 12
Max: 30
18
What suggestions do housekeeping staff have for improving cleaning efficiency?
19
Is the appropriate cleaning equipment being utilized effectively?
20
When was the last training on efficiency techniques conducted for the housekeeping staff?
21
Are cleaning supplies adequately stocked for daily operations?
22
How often is the inventory count conducted for housekeeping supplies?
Min: 1
Target: Monthly
Max: 90
23
What issues have been encountered with the supply chain for cleaning products?
24
What is the condition of the cleaning equipment used by housekeeping?
25
When was the last inventory audit conducted for housekeeping supplies?

FAQs

Hotel housekeeping audits should be conducted regularly, typically on a weekly or bi-weekly basis, with more comprehensive audits performed monthly or quarterly.

The audit should be performed by hotel management, such as the housekeeping manager, executive housekeeper, or general manager, to ensure impartiality and maintain high standards.

The audit should cover guest rooms, bathrooms, public areas (lobby, corridors, elevators), recreational facilities, and back-of-house areas like laundry and storage rooms.

Audit results can be used to identify training needs, adjust staffing levels, improve cleaning procedures, and implement new technologies or products to enhance overall cleanliness and efficiency.

Key elements should include cleanliness of surfaces, condition of linens and towels, proper stocking of amenities, functionality of equipment, adherence to safety protocols, and staff appearance and professionalism.

Benefits of Hotel Housekeeping Audit Checklist

Ensures consistent cleanliness standards across all hotel areas

Improves guest satisfaction and reduces complaints

Identifies areas for improvement in housekeeping processes

Enhances staff performance and accountability

Helps maintain compliance with industry standards and regulations