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ISO 9001 Customer Feedback Management Audit Checklist

This checklist is designed to evaluate the processes for managing customer feedback within manufacturing organizations, ensuring compliance with ISO 9001 standards and fostering a customer-centric approach to quality management.

ISO 9001 Customer Feedback Management Audit Checklist

by: audit-now
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About This Checklist

In the manufacturing industry, effectively managing customer feedback is essential for maintaining high levels of customer satisfaction and compliance with ISO 9001 standards. The ISO 9001 Customer Feedback Management Audit Checklist serves as a crucial tool for quality managers and customer service teams to assess the effectiveness of their customer feedback processes. By utilizing this checklist, organizations can enhance their customer feedback management, identify trends in customer satisfaction, and implement improvements based on customer insights. This proactive approach addresses common challenges such as inadequate response to customer concerns and lack of engagement, ultimately promoting a culture of quality and continuous improvement that aligns with customer expectations.

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Industry

Manufacturing

Standard

ISO 9001 - Quality Management Systems

Workspaces

Customer Service Departments
Quality Assurance Areas
Manufacturing Facilities

Occupations

Customer Service Manager
Quality Assurance Manager
Product Manager
Market Research Analyst
1
How would you rate the overall satisfaction of customers based on feedback received?
2
What is the total number of customer complaints received in the last quarter?
Min: 0
Target: 10
Max: 100
3
Were all customer complaints followed up within the specified timeframe?
4
Please provide a summary of customer feedback received.
5
What improvement actions have been taken based on customer feedback?
6
What method was used to gather customer feedback?
7
How often do you engage with customers for feedback?
Min: 1
Target: Monthly
Max: 30
8
Have you implemented changes based on customer feedback in the last year?
9
Provide an overview of the customer engagement strategy.
10
How satisfied are customers with the engagement methods used?

FAQs

The checklist focuses on evaluating the processes for managing customer feedback in compliance with ISO 9001 standards.

Customer service managers, quality assurance managers, product managers, and market research analysts can benefit from this checklist.

This checklist is applicable in manufacturing facilities, customer service departments, and quality management systems.

It helps identify trends and insights from customer feedback, enabling organizations to implement targeted improvements.

Organizations can expect enhanced customer feedback management, improved customer satisfaction, and stronger relationships with customers.

Benefits of ISO 9001 Customer Feedback Management Audit Checklist

Enhances the effectiveness of customer feedback management.

Facilitates the identification of trends in customer satisfaction.

Supports the implementation of improvements based on customer insights.

Promotes proactive engagement with customers regarding quality issues.

Strengthens the relationship between manufacturing and customer expectations.