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ITIL Availability Management Audit Checklist

A comprehensive checklist for auditing and improving IT availability management processes in alignment with ITIL best practices to ensure optimal service uptime and reliability.

ITIL Availability Management Audit Checklist

by: audit-now
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About This Checklist

The ITIL Availability Management Audit Checklist is a crucial tool for IT professionals and organizations implementing ITIL best practices in their availability management processes. This comprehensive checklist ensures that IT services are designed, implemented, and maintained to meet agreed-upon availability levels. By addressing key areas such as availability planning, monitoring, measurement, and improvement, this checklist helps organizations optimize service uptime, minimize downtime, and enhance overall IT service reliability and resilience.

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Industry

Information Technology

Standard

ITIL - IT Service Management

Workspaces

IT Infrastructure

Occupations

Availability Manager
IT Service Manager
Infrastructure Manager
ITIL Consultant
Business Continuity Manager
1
What is the location of the audit?
2
What is the date of the audit?
3
What is the current availability status of the service?
4
What is the uptime percentage for the last month?
Min: 95
Target: 99
Max: 100
5
Has the disaster recovery plan been tested in the last year?
6
Please provide any additional comments or observations.
7
What is the Mean Time to Recovery (MTTR) for critical incidents?
Min: 1
Target: 4
Max: 24
8
Is there a documented capacity planning process in place?
9
What lessons were learned from the last incident?
10
Who is conducting the audit?
11
What is the start time of the audit?
12
How would you rate the adequacy of the incident response process?
13
What is the unique reference number for this audit?
14
When was the last review of the service continuity plan conducted?
15
What is the level of impact for services during an incident?
16
What is the estimated Recovery Time Objective (RTO) for critical services?
Min: 0
Target: 2
Max: 12
17
Have backup procedures been verified within the last month?
18
Please provide any recommendations for improving service continuity.
19
What is the name of the service being audited?
20
What is the completion date of the audit?
21
What is the compliance level with the Service Level Agreement?
22
What is the average response time for service requests?
Min: 0
Target: 1
Max: 10
23
Has a user satisfaction survey been conducted in the last quarter?
24
Please provide any additional observations about service performance.
25
What is the name of the system being audited for security?
26
When was the last security assessment conducted?
27
What is the current status of identified vulnerabilities?
28
How many security incidents have occurred in the past year?
Min: 0
Target: 5
Max: 100
29
Have access control policies been reviewed in the last six months?
30
Please provide recommendations for enhancing security measures.

FAQs

The primary purpose is to evaluate and improve an organization's availability management processes in alignment with ITIL best practices, ensuring that IT services meet or exceed agreed-upon availability targets.

It is recommended to conduct an ITIL Availability Management Audit annually or semi-annually, depending on the criticality of IT services and the frequency of infrastructure changes.

Key stakeholders include Availability Managers, IT Service Managers, Infrastructure Managers, Service Level Managers, and representatives from business continuity and disaster recovery teams.

Crucial areas include availability planning and design, availability monitoring and measurement, availability risk assessment, vital business function (VBF) analysis, service outage analysis, and continuous availability improvement initiatives.

The checklist helps identify gaps in availability management processes, ensures proper measurement and reporting of availability metrics, and provides insights for enhancing service resilience and reducing unplanned downtime.

Benefits of ITIL Availability Management Audit Checklist

Improves overall IT service availability and reliability

Reduces service downtime and associated business impacts

Enhances IT service resilience and disaster recovery capabilities

Aligns availability levels with business requirements and expectations

Facilitates proactive identification and mitigation of availability risks