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2025 Audit Now © ALL RIGHTS RESERVED

ITIL Capacity Management Audit Checklist

A comprehensive checklist for auditing and improving IT capacity management processes in alignment with ITIL best practices to ensure optimal planning, monitoring, and utilization of IT resources.

ITIL Capacity Management Audit Checklist

by: audit-now
4.8

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About This Checklist

The ITIL Capacity Management Audit Checklist is a vital tool for IT professionals and organizations implementing ITIL best practices in their capacity management processes. This comprehensive checklist ensures that IT resources are adequately planned, monitored, and optimized to meet current and future business needs. By addressing key areas such as capacity planning, performance management, and demand forecasting, this checklist helps organizations maintain optimal service performance, reduce costs, and support business growth while preventing capacity-related incidents and service disruptions.

Learn more

Industry

Information Technology

Standard

ITIL - IT Service Management

Workspaces

IT Infrastructure

Occupations

Capacity Manager
IT Operations Manager
Performance Analyst
ITIL Consultant
IT Infrastructure Manager
1
How would you rate the overall performance of IT services?
2
What is the average incident response time in minutes?
​
Min: 0
Target: 30
Max: 240
3
Are all services meeting their SLA requirements?
4
Please provide any suggestions for performance improvements.
​
5
How efficient is the current resource allocation?
6
What percentage of resources are currently underutilized?
​
Min: 0
Target: 20
Max: 100
7
What challenges are being faced in optimizing resources?
​
8
When was the last resource audit conducted?
​
9
Is the change management process being followed according to ITIL guidelines?
10
How many unauthorized changes were made in the last month?
​
Min: 0
Target: 0
Max: 100
11
Is there a formal approval process in place for changes?
12
What recommendations do you have for improving the change management process?
​
13
Are incidents being resolved within the agreed SLA?
14
What is the average resolution time for incidents in hours?
​
Min: 0
Target: 2
Max: 24
15
Is there a formal review process for major incidents?
16
Please describe any common incident trends observed.
​
17
Auditor Name
​
18
Site/Location
​
19
Date
​

FAQs

The main goal is to evaluate and improve an organization's capacity management processes in alignment with ITIL best practices, ensuring that IT resources are optimally planned and utilized to meet business requirements.

It is recommended to conduct an ITIL Capacity Management Audit annually or bi-annually, depending on the organization's growth rate, technology changes, and business dynamics.

Key personnel include Capacity Managers, IT Operations Managers, Service Level Managers, Financial Managers, and representatives from business units or application owners.

Critical areas include capacity planning, performance management, demand forecasting, capacity monitoring and reporting, capacity testing, and capacity improvement initiatives.

The checklist helps identify areas for improvement in capacity management processes, ensures alignment between IT capacity and business demand, and provides insights for optimizing resource utilization and supporting future growth.

Benefits of ITIL Capacity Management Audit Checklist

Ensures optimal utilization of IT resources and infrastructure

Improves service performance and availability

Reduces costs through efficient capacity planning

Enhances ability to support business growth and change

Minimizes capacity-related incidents and service disruptions