ITIL Change Management Audit Checklist

A comprehensive checklist for auditing and improving IT change management processes in alignment with ITIL best practices to ensure effective and controlled implementation of changes.

Get Template

About This Checklist

The ITIL Change Management Audit Checklist is an essential tool for IT professionals and organizations implementing ITIL best practices in their change management processes. This comprehensive checklist ensures that changes to IT services are planned, assessed, and implemented effectively, minimizing risks and disruptions to business operations. By addressing key areas such as change request evaluation, impact assessment, and post-implementation review, this checklist helps organizations maintain service quality, improve efficiency, and enhance overall IT governance.

Learn more

Industry

Information Technology

Standard

ITIL - IT Service Management

Workspaces

IT Infrastructure

Occupations

Change Manager
IT Service Manager
ITIL Consultant
IT Operations Manager
Service Owner
1
Has the Change Advisory Board approved the change request?

Select approval status.

To ensure that all changes are reviewed and approved by the appropriate authority.
2
What is the ID of the change request being audited?

Enter the Change Request ID.

To identify the specific change request being reviewed.
3
What is the risk assessment of the change?

Select the risk assessment level.

To evaluate the potential impact of the change on the IT service.
4
When is the change scheduled to be implemented?

Select the implementation date.

To verify the timing of the change implementation.
5
What is the current status of the change?

Select the current status of the change.

To track the progress of the change throughout its lifecycle.
6
What is the description of the change being audited?

Provide a brief description of the change.

To understand the nature and purpose of the change.
7
What is the estimated downtime for the change?

Enter the estimated downtime in hours.

To assess the impact of the change on service availability.
Min0
Target0
Max72
8
What type of change is being implemented?

Select the type of change.

To categorize the change for better management and reporting.
9
Have all stakeholders been notified of the change?

Select notification status.

To ensure effective communication and minimize disruption.
10
When is the change review scheduled to take place?

Select the date for the change review.

To ensure that a review is conducted after implementation.
11
Is the documentation for the change complete and accurate?

Select documentation status.

To verify that all necessary documentation is correctly filled out for compliance.
12
Does the change comply with regulatory requirements?

Indicate if the change complies with regulations.

To ensure that all changes meet necessary regulatory standards.
13
Provide a summary of the impact analysis conducted for the change.

Summarize the findings from the impact analysis.

To understand the potential impact of the change on services and operations.
14
How many related changes are tied to this change request?

Enter the number of related changes.

To assess the complexity of the change and its potential interactions.
Min0
Target0
Max100
15
When was the last audit conducted for the change management process?

Select the date of the last audit.

To ensure that regular audits are performed for compliance monitoring.
16
What is the assessed impact level of the change?

Select the impact level of the change.

To determine the significance of the change on existing services.
17
What is the estimated cost associated with the change?

Enter the estimated cost in dollars.

To evaluate the financial implications of the change.
Min0
Target0
Max1000000
18
Have all relevant stakeholders approved the change?

Select the approval status of stakeholders.

To ensure that all necessary parties are on board with the change.
19
What is the date for the risk mitigation plan to be implemented?

Select the implementation date for the risk mitigation plan.

To ensure that risk mitigation strategies are in place on time.
20
Is there a monitoring plan in place for the change?

Select the status of the monitoring plan.

To confirm that there is a strategy for monitoring the change post-implementation.
21
What is the success rate of the changes implemented in the last quarter?

Select the success rate of changes.

To evaluate the effectiveness of the change management process.
22
Was a post-implementation review conducted for the change?

Indicate whether the review was conducted.

To ensure that lessons learned are captured for future improvements.
23
Provide feedback received from stakeholders regarding the change.

Summarize stakeholder feedback.

To gather insights on stakeholder satisfaction and areas for improvement.
24
How many incidents were reported post-implementation of the change?

Enter the number of incidents reported.

To assess the impact of the change on service stability.
Min0
Target0
Max100
25
When is the next review of the change management process scheduled?

Select the date for the next review.

To ensure ongoing evaluation and improvement of the process.

FAQs

The main objective is to evaluate and improve an organization's change management processes in alignment with ITIL best practices and to ensure changes are implemented effectively and efficiently.

It is recommended to conduct an ITIL Change Management Audit quarterly or bi-annually, depending on the organization's change frequency and complexity.

Key stakeholders include Change Managers, Change Advisory Board (CAB) members, IT Operations managers, Service Owners, and relevant business representatives.

Critical areas include change request logging, change prioritization, impact and risk assessment, change authorization, implementation planning, and post-implementation review.

The checklist helps identify areas for improvement in change management processes, measures compliance with ITIL best practices, and provides insights for enhancing change success rates and reducing change-related incidents.

Benefits of ITIL Change Management Audit Checklist

Ensures consistent and controlled implementation of changes

Minimizes risks associated with service changes

Improves communication and coordination among stakeholders

Enhances compliance with ITIL framework and regulatory requirements

Facilitates continuous improvement in change management processes