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ITIL Change Management Audit Checklist

A comprehensive checklist for auditing and improving IT change management processes in alignment with ITIL best practices to ensure effective and controlled implementation of changes.

ITIL Change Management Audit Checklist

by: audit-now
4.8

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About This Checklist

The ITIL Change Management Audit Checklist is an essential tool for IT professionals and organizations implementing ITIL best practices in their change management processes. This comprehensive checklist ensures that changes to IT services are planned, assessed, and implemented effectively, minimizing risks and disruptions to business operations. By addressing key areas such as change request evaluation, impact assessment, and post-implementation review, this checklist helps organizations maintain service quality, improve efficiency, and enhance overall IT governance.

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Industry

Information Technology

Standard

ITIL - IT Service Management

Workspaces

IT Infrastructure

Occupations

Change Manager
IT Service Manager
ITIL Consultant
IT Operations Manager
Service Owner
1
Has the Change Advisory Board approved the change request?
2
What is the ID of the change request being audited?
3
What is the risk assessment of the change?
4
When is the change scheduled to be implemented?
5
What is the current status of the change?
6
What is the description of the change being audited?
7
What is the estimated downtime for the change?
Min: 0
Target: 0
Max: 72
8
What type of change is being implemented?
9
Have all stakeholders been notified of the change?
10
When is the change review scheduled to take place?
11
Is the documentation for the change complete and accurate?
12
Does the change comply with regulatory requirements?
13
Provide a summary of the impact analysis conducted for the change.
14
How many related changes are tied to this change request?
Min: 0
Target: 0
Max: 100
15
When was the last audit conducted for the change management process?
16
What is the assessed impact level of the change?
17
What is the estimated cost associated with the change?
Min: 0
Target: 0
Max: 1000000
18
Have all relevant stakeholders approved the change?
19
What is the date for the risk mitigation plan to be implemented?
20
Is there a monitoring plan in place for the change?
21
What is the success rate of the changes implemented in the last quarter?
22
Was a post-implementation review conducted for the change?
23
Provide feedback received from stakeholders regarding the change.
24
How many incidents were reported post-implementation of the change?
Min: 0
Target: 0
Max: 100
25
When is the next review of the change management process scheduled?

FAQs

The main objective is to evaluate and improve an organization's change management processes in alignment with ITIL best practices and to ensure changes are implemented effectively and efficiently.

It is recommended to conduct an ITIL Change Management Audit quarterly or bi-annually, depending on the organization's change frequency and complexity.

Key stakeholders include Change Managers, Change Advisory Board (CAB) members, IT Operations managers, Service Owners, and relevant business representatives.

Critical areas include change request logging, change prioritization, impact and risk assessment, change authorization, implementation planning, and post-implementation review.

The checklist helps identify areas for improvement in change management processes, measures compliance with ITIL best practices, and provides insights for enhancing change success rates and reducing change-related incidents.

Benefits of ITIL Change Management Audit Checklist

Ensures consistent and controlled implementation of changes

Minimizes risks associated with service changes

Improves communication and coordination among stakeholders

Enhances compliance with ITIL framework and regulatory requirements

Facilitates continuous improvement in change management processes