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ITIL Service Strategy Audit Checklist

A comprehensive checklist for auditing and improving IT service strategy in alignment with ITIL best practices and business objectives.

ITIL Service Strategy Audit Checklist

by: audit-now
4.3

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About This Checklist

The ITIL Service Strategy Audit Checklist is a crucial tool for IT professionals and organizations implementing ITIL best practices. This comprehensive checklist ensures that your service strategy aligns with business objectives, optimizes resource allocation, and enhances overall IT service delivery. By addressing key areas such as service portfolio management, financial management, and demand management, this checklist helps identify gaps, mitigate risks, and improve the strategic planning process in IT service management.

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Industry

Information Technology

Standard

ITIL - IT Service Management

Workspaces

IT Infrastructure

Occupations

IT Manager
Service Portfolio Manager
IT Service Manager
ITIL Consultant
Business Relationship Manager
1
Is the service portfolio regularly reviewed for relevance and alignment with business strategy?
2
What improvements can be suggested for the service portfolio?
3
How many active services are currently in the service portfolio?
Min: 0
Target: 0
Max: 100
4
How would you assess the value provided by the services in the portfolio?
5
When was the last review of the service portfolio conducted?
6
What feedback have you received from stakeholders regarding the service portfolio?
7
Are the IT services aligned with the organization's business objectives?
8
What is the total investment made in IT services for the current fiscal year?
Min: 0
Target: 0
Max: 10000000
9
What key challenges have been identified in delivering IT services?
10
When was the last review of the IT service strategy conducted?
11
Have any service improvement initiatives been implemented in the last year?
12
What feedback have you received from customers regarding the IT services?
13
Is the current IT governance framework compliant with industry standards?
14
Describe the current structure of IT governance within the organization.
15
How often are governance meetings held to review IT strategies and performance?
Min: 0
Target: 0
Max: 52
16
When was the last governance review conducted?
17
Are the risk management practices in place effectively identifying and mitigating risks?
18
What feedback have you received from stakeholders regarding IT governance?
19
Is the incident management process compliant with the established ITIL guidelines?
20
What is the average response time for incidents reported in the last quarter?
Min: 0
Target: 0
Max: 120
21
What were the findings from the last major incident review?
22
When was the last training session conducted for the incident management team?
23
Is the change management process effectively integrated with incident management?
24
What were the results of the latest user satisfaction survey regarding incident management?
25
Is the business continuity plan regularly tested and updated?
26
What is the defined recovery time objective for critical IT services?
Min: 0
Target: 0
Max: 48
27
What were the findings from the last continuity exercise conducted?
28
When was the last update made to the business continuity plan?
29
Is there an alternate site available for service recovery in case of a major disruption?
30
How aware are stakeholders of the business continuity plan and their roles within it?

FAQs

The primary purpose is to evaluate and improve an organization's IT service strategy in alignment with ITIL best practices and business objectives.

It is recommended to conduct an ITIL Service Strategy Audit annually or whenever significant changes occur in the business environment or IT service offerings.

Key stakeholders including IT managers, service portfolio managers, financial managers, and business relationship managers should be involved in the audit process.

Key areas include service portfolio management, financial management, demand management, business relationship management, and strategy generation.

The checklist helps identify areas for improvement, measure progress against ITIL best practices, and provide actionable insights for enhancing IT service strategy and delivery.

Benefits of ITIL Service Strategy Audit Checklist

Ensures alignment between IT services and business goals

Optimizes resource allocation and cost-effectiveness

Improves decision-making in service portfolio management

Enhances risk management and compliance with ITIL framework

Facilitates continuous improvement in IT service strategy