Library Interlibrary Loan and Resource Sharing Audit Checklist

A comprehensive checklist for auditing interlibrary loan and resource sharing services in educational libraries to ensure efficient, compliant, and user-focused access to resources beyond the local collection.

Library Interlibrary Loan and Resource Sharing Audit Checklist
by: audit-now
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About This Checklist

Interlibrary loan (ILL) and resource sharing services are vital components of modern educational libraries, expanding access to resources beyond a single institution's collection. This comprehensive Library Interlibrary Loan and Resource Sharing Audit Checklist is designed to help ILL librarians, resource sharing specialists, and library administrators evaluate and enhance their ILL operations and collaborative partnerships. By addressing key areas such as request management, copyright compliance, consortial agreements, technology integration, and service efficiency, this checklist ensures that libraries can provide seamless access to a wide range of resources while maintaining cost-effectiveness and regulatory compliance.

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Industry

Education

Standard

Interlibrary Loan Code for the United States

Workspaces

Libraries

Occupations

Interlibrary Loan Librarians
Resource Sharing Specialists
Access Services Librarians
Copyright Specialists
Library Administrators

Interlibrary Loan Services Assessment

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1
Is the current ILL management system functioning effectively?

Select the status of the ILL management system.

Determines the operational status of the ILL management system.
2
What is the average response time for interlibrary loan requests (in days)?

Enter the average response time.

Evaluates the efficiency of the interlibrary loan process.
Min: 0
Target: 3
Max: 30
3
Provide an overview of the reciprocal borrowing agreements in place.

Summarize the reciprocal borrowing agreements.

Assesses the collaborative agreements that enhance resource sharing.
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4
Is the library compliant with copyright regulations for interlibrary loan services?

Select the copyright compliance status.

Ensures that the library follows copyright laws while sharing resources.
5
What is the average number of interlibrary loan transactions per month?

Enter the average monthly transaction volume.

Measures the volume of interlibrary loan transactions to assess service demand.
Min: 0
Target: 100
Max: 1000
6
What feedback have you received regarding ILL services?

Provide any relevant feedback or comments.

Gathers user insights on the effectiveness and quality of ILL services.
7
How would you rate the compliance level of resource access policies?

Select the compliance level for resource access.

Assesses adherence to policies governing resource access.
8
Does the library have a documented policy for document delivery?

Indicate if a document delivery policy exists.

Verifies the presence of a formal policy governing document delivery services.
9
What challenges have been encountered in providing interlibrary loan services?

Describe any challenges faced in ILL services.

Identifies obstacles that affect the quality and efficiency of services.
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10
When was the last review of the interlibrary loan policies conducted?

Select the date of the last policy review.

Determines the currency of the policies governing ILL services.
11
What is the average cost per interlibrary loan transaction (in USD)?

Enter the average cost per transaction.

Assesses the financial efficiency of the interlibrary loan service.
Min: 0
Target: 5
Max: 100
12
How satisfied are users with the interlibrary loan service?

Select the user satisfaction level.

Evaluates user satisfaction to identify areas for improvement.
13
When is the next scheduled date for updating the interlibrary loan policy?

Select the next scheduled update date.

Ensures that the policies governing ILL services are kept up to date.
14
What training needs have been identified for staff regarding ILL services?

List any identified training needs.

Identifies areas where staff may require additional training to improve service delivery.
15
What percentage of interlibrary loan requests are successfully fulfilled?

Enter the percentage of successful requests.

Measures the effectiveness of the interlibrary loan service.
Min: 0
Target: 85
Max: 100
16
How would you rate the usability of the interlibrary loan management system?

Select the usability rating.

Evaluates how user-friendly the management system is for library staff and patrons.
17
Are staff members aware of interlibrary loan policies?

Indicate if staff are aware of the policies.

Determines if staff are knowledgeable about the policies affecting ILL.
18
What is the average time taken to fulfill interlibrary loan requests (in hours)?

Enter the average fulfillment time.

Measures the efficiency of the interlibrary loan process.
Min: 0
Target: 48
Max: 168
19
Are the procedures for interlibrary loan clearly documented?

State whether procedures are documented.

Ensures that there are written guidelines for the interlibrary loan process.
20
Is the interlibrary loan service compliant with the Interlibrary Loan Code for the United States?

Select the compliance status.

Verifies adherence to national standards for interlibrary loan services.

FAQs

It is recommended to conduct a comprehensive audit annually, with ongoing monitoring of key performance indicators and regular review of policies and partnerships throughout the year.

Key indicators include turnaround time for requests, fill rate, cost per transaction, user satisfaction ratings, reciprocity ratios with lending partners, and copyright compliance metrics.

Libraries can ensure compliance by implementing robust tracking systems, providing staff training on copyright laws, adhering to CONTU guidelines, maintaining clear documentation of practices, and regularly reviewing licensing agreements for electronic resources.

Technology is crucial in streamlining ILL processes, including the use of ILL management systems, integration with discovery layers, automated request routing, electronic document delivery, and participation in resource sharing networks like OCLC WorldShare.

Libraries can balance costs and benefits by negotiating reciprocal borrowing agreements, participating in consortial arrangements, implementing efficient workflows, utilizing cost-effective shipping methods, and regularly analyzing usage patterns to inform collection development decisions.

Benefits

Improves the efficiency and speed of interlibrary loan services

Ensures compliance with copyright laws and licensing agreements

Enhances resource sharing partnerships and consortial relationships

Optimizes workflow processes and technology utilization

Increases user satisfaction by expanding access to diverse resources