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Pharmacy Technician Performance and Competency Audit Checklist

A comprehensive checklist for auditing pharmacy technician performance and competency, covering medication dispensing accuracy, customer service, regulatory compliance, and technical proficiency to ensure high-quality pharmacy operations.

Pharmacy Technician Performance and Competency Audit Checklist

by: audit-now
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About This Checklist

Pharmacy technicians play a crucial role in ensuring efficient pharmacy operations and maintaining patient safety. This Pharmacy Technician Performance and Competency Audit Checklist is designed to systematically evaluate and improve the skills, knowledge, and performance of pharmacy technicians. By addressing key areas such as medication dispensing accuracy, customer service, regulatory compliance, and technical proficiency, this checklist helps identify areas for improvement, ensure consistent high-quality performance, and support ongoing professional development. Regular use of this checklist can significantly enhance pharmacy efficiency, reduce errors, improve patient satisfaction, and contribute to a more skilled and competent pharmacy workforce.

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Industry

Healthcare

Standard

PTCB Pharmacy Technician Standards

Workspaces

Pharmacies

Occupations

Pharmacy Technicians
Pharmacy Managers
Lead Pharmacists
Training Coordinators
Human Resources Specialists
1
Is the technician consistently accurate in medication dispensing?
2
What is the customer service rating provided by customers?
Min: 1
Target: 4
Max: 5
3
Is the pharmacy technician compliant with regulatory standards?
4
Describe any additional training or professional development undertaken by the technician.
5
Is there a protocol in place for reporting medication errors?
6
What is the average time taken to dispense a medication?
Min: 1
Target: 15
Max: 60
7
Have regular quality assurance reviews been conducted?
8
Provide feedback from the pharmacy technician regarding their role and challenges faced.
9
Are effective inventory management practices being utilized?
10
How often are medications checked for expiration?
Min: 1
Target: 30
Max: 90
11
Is there a formal process for patient consultations regarding medications?
12
Describe any operational challenges faced by the pharmacy technician.
13
Is appropriate personal protective equipment being utilized by the technician?
14
What is the rate of reported incidents or near misses in the pharmacy?
Min: 0
Target: 5
Max: 100
15
Has the technician completed emergency preparedness training?
16
Provide any suggestions for improving safety practices in the pharmacy.
17
Are workflow optimization techniques being implemented?
18
What is the average wait time for patients to receive their medications?
Min: 1
Target: 10
Max: 60
19
Is pharmacy technology effectively utilized to streamline operations?
20
Provide suggestions for improving workflow efficiency in the pharmacy.

FAQs

The audit should be conducted bi-annually for each technician, with additional spot checks or more frequent evaluations for new hires or those requiring performance improvement.

The audit is typically performed by pharmacy managers, lead pharmacists, or designated training coordinators with expertise in pharmacy technician roles and responsibilities.

The checklist covers areas such as medication dispensing accuracy, inventory management, customer service skills, knowledge of pharmacy laws and regulations, proficiency with pharmacy software, and adherence to safety protocols.

Audit results can be used to develop targeted training programs, implement performance improvement plans, recognize high-performing technicians, and identify best practices that can be shared across the team.

Yes, the checklist is designed to be adaptable for various pharmacy settings, including retail, hospital, and specialty pharmacies, with modifications to reflect specific job responsibilities in each environment.

Benefits of Pharmacy Technician Performance and Competency Audit Checklist

Ensures consistent high-quality performance across all pharmacy technicians

Identifies individual and team training needs for targeted skill development

Improves medication dispensing accuracy and reduces potential errors

Enhances customer service quality and patient satisfaction

Supports compliance with regulatory requirements and professional standards