Retail Customer Service and Experience Audit Checklist

This checklist is designed to evaluate the customer service and experience in retail environments, ensuring that staff are well-trained and that customer satisfaction is regularly assessed.

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About This Checklist

Conducting a thorough audit of customer service and experience is vital in the retail industry. This checklist assists in identifying gaps in service delivery and areas for improvement, ultimately enhancing customer satisfaction and loyalty. Regular audits help address pain points and elevate the overall shopping experience.

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Industry

Retail and E-commerce

Standard


Workspaces

Shopping Centers
Retail Stores

Occupations

Retail Auditor
1
How would you rate the customer service experience?

Select a rating.

To gauge the quality of customer service provided.
2
Has all staff completed customer service training?

Please select Yes or No.

To ensure all employees are trained to provide excellent customer service.
3
On a scale of 1 to 5, how would you rate the overall customer experience?

Select a score from 1 (Poor) to 5 (Excellent).

To measure customer satisfaction in a quantifiable way.

1

2

3

4

5

4
Is customer feedback regularly collected?

Please select Yes or No.

To ensure that the business continuously improves its customer service.