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Retail Customer Service and Experience Audit Checklist

This checklist is designed to evaluate the customer service and experience in retail environments, ensuring that staff are well-trained and that customer satisfaction is regularly assessed.

Retail Customer Service and Experience Audit Checklist
by: inanconur
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About This Checklist

Conducting a thorough audit of customer service and experience is vital in the retail industry. This checklist assists in identifying gaps in service delivery and areas for improvement, ultimately enhancing customer satisfaction and loyalty. Regular audits help address pain points and elevate the overall shopping experience.

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Industry

Retail

Standard

Workspaces

Retail Stores
Shopping Malls

Occupations

Retail Auditor

Customer Service and Experience

(0 / 4)

1
Is customer feedback regularly collected?

Please select Yes or No.

To ensure that the business continuously improves its customer service.
2
On a scale of 1 to 5, how would you rate the overall customer experience?

Select a score from 1 (Poor) to 5 (Excellent).

To measure customer satisfaction in a quantifiable way.

1

2

3

4

5

3
Has all staff completed customer service training?

Please select Yes or No.

To ensure all employees are trained to provide excellent customer service.
4
How would you rate the customer service experience?

Select a rating.

To gauge the quality of customer service provided.