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Student Services and Support Audit Checklist

A comprehensive checklist for auditing and evaluating the quality, accessibility, and effectiveness of student support services in higher education institutions.

Student Services and Support Audit Checklist

by: audit-now
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About This Checklist

The Student Services and Support Audit Checklist is a crucial tool for ensuring the quality and effectiveness of support systems in higher education institutions. This comprehensive checklist addresses key areas of student services, including academic advising, career counseling, mental health support, financial aid, and accessibility services. By systematically evaluating these aspects, universities can enhance student satisfaction, improve retention rates, and foster a more inclusive and supportive campus environment. Regular audits using this checklist help identify gaps in service provision, streamline support processes, and ensure that student needs are met throughout their academic journey.

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Industry

Education

Standard

CAS Higher Education Standards

Workspaces

Universities and colleges

Occupations

Student Affairs Director
Academic Advisor
Career Counselor
Mental Health Counselor
Disability Services Coordinator
1
Is the academic advising process compliant with CAS standards?
2
What is the current student retention rate (%)?
Min: 0
Target: 75
Max: 100
3
Is career counseling service available to all students?
4
How would you rate the quality of mental health support services?
5
Please provide feedback on the accessibility services offered.
6
Are the financial aid services compliant with CAS standards?
7
What is the average response time (in hours) for student inquiries?
Min: 0
Target: 24
Max: 72
8
Describe the student success initiatives currently implemented.
9
How would you rate the overall inclusivity of the campus environment?
10
Is diversity training available for all staff and faculty?
11
What percentage of the student population is from diverse backgrounds?
Min: 0
Target: 30
Max: 100
12
Please provide any additional comments or suggestions regarding campus inclusivity efforts.
13
What is the current average student satisfaction score for student services (out of 10)?
Min: 0
Target: 8
Max: 10
14
How effective do you find the career counseling services?
15
When was the last review of accessibility services conducted?
16
Are there ongoing mental health awareness campaigns on campus?
17
What suggestions do you have for improving student services?
18
What is the average duration of counseling sessions (in minutes)?
Min: 30
Target: 50
Max: 120
19
How would you rate student engagement in available support services?
20
Is there a regular mechanism in place for students to provide feedback on services?

FAQs

It's recommended to conduct a comprehensive student services audit annually, with ongoing feedback collection and service monitoring throughout the academic year.

The audit team should include student affairs professionals, academic advisors, counselors, disability services staff, student representatives, and administrators from various support departments.

Key areas include academic advising, career services, mental health support, financial aid counseling, disability services, international student support, housing services, and student engagement programs.

The audit ensures that support services align with the institution's commitment to student success, inclusivity, and holistic development, ultimately contributing to better educational outcomes and student well-being.

Technology such as student information systems, online appointment scheduling, virtual counseling platforms, and data analytics tools can enhance service delivery, track usage patterns, and provide insights for continuous improvement of student support services.

Benefits of Student Services and Support Audit Checklist

Enhances overall student experience and satisfaction

Improves student retention and success rates

Ensures equitable access to support services for all students

Identifies areas for improvement in service delivery and resource allocation

Supports compliance with accessibility and student welfare regulations