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Student Support Services Audit Checklist

A comprehensive audit checklist for evaluating and improving student support services in educational institutions, ensuring alignment with ISO 21001:2018 standards and best practices in student affairs management.

Student Support Services Audit Checklist

by: audit-now
4.1

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About This Checklist

The Student Support Services Audit Checklist is an indispensable tool for educational institutions committed to enhancing the overall student experience and ensuring compliance with ISO 21001:2018 standards. This comprehensive checklist focuses on evaluating and improving the various support services that contribute to student success, well-being, and satisfaction. From academic advising to mental health resources, career guidance to accessibility services, this audit process helps institutions identify strengths and areas for improvement in their support infrastructure. By systematically reviewing these critical services, educational organizations can create a more inclusive, supportive, and effective learning environment that addresses the diverse needs of their student population.

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Industry

Education

Standard

ISO 21001 - Educational Organizations Management

Workspaces

Educational Institutions

Occupations

Student Affairs Director
Quality Assurance Manager
Student Services Coordinator
Academic Advisor
Counseling Services Manager
1
How satisfied are students with the support services provided?
2
Are all support services accessible to all students?
3
What is the average response time for student inquiries?
Min: 0
Target: 24
Max: 72
4
Are student well-being services available and promoted effectively?
5
How would you rate the quality of academic support services provided?
6
What suggestions do you have for improving academic support services?
7
What percentage of students utilize academic support services?
Min: 0
Target: 50
Max: 100
8
When was the last review conducted for academic support services?
9
Have all staff members received training on inclusive education practices?
10
How engaged are students in inclusive education practices?
11
What is the accessibility score of the learning environment for all students?
Min: 0
Target: 80
Max: 100
12
Please provide feedback on the effectiveness of inclusive education practices.
13
How effective is the communication regarding student affairs?
14
What is the participation rate of students in student affairs activities?
Min: 0
Target: 60
Max: 100
15
What challenges are faced in managing student affairs?
16
When was the last assessment conducted on student affairs programs?
17
Are students aware of the available well-being services?
18
What percentage of students utilize well-being services?
Min: 0
Target: 40
Max: 100
19
Please provide feedback about your experience with well-being services.
20
When was the last survey conducted regarding well-being services?

FAQs

The checklist covers a wide range of support services including academic advising, counseling, career services, financial aid, health and wellness programs, disability support, and international student services.

It ensures that student support services meet the quality management requirements of ISO 21001, particularly in areas of learner-centered approach, accessibility, and continuous improvement of educational services.

The audit should involve student affairs professionals, service department heads, quality assurance staff, and representatives from student government to ensure a comprehensive evaluation.

It's recommended to conduct a full audit annually, with ongoing monitoring and smaller-scale reviews throughout the year to address immediate concerns and improvements.

Outcomes may include improved service quality, increased student satisfaction, better resource allocation, enhanced accessibility of services, and a more responsive and inclusive support system aligned with student needs and institutional goals.

Benefits of Student Support Services Audit Checklist

Ensures comprehensive evaluation of all student support services

Identifies gaps in service provision and areas for improvement

Enhances student satisfaction and retention rates

Promotes a more inclusive and supportive educational environment

Aligns support services with ISO 21001:2018 quality standards