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Student Support Services Audit Checklist

A comprehensive audit checklist for evaluating and improving student support services in educational institutions, ensuring alignment with ISO 21001:2018 standards and best practices in student affairs management.

Student Support Services Audit Checklist

by: audit-now
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About This Checklist

The Student Support Services Audit Checklist is an indispensable tool for educational institutions committed to enhancing the overall student experience and ensuring compliance with ISO 21001:2018 standards. This comprehensive checklist focuses on evaluating and improving the various support services that contribute to student success, well-being, and satisfaction. From academic advising to mental health resources, career guidance to accessibility services, this audit process helps institutions identify strengths and areas for improvement in their support infrastructure. By systematically reviewing these critical services, educational organizations can create a more inclusive, supportive, and effective learning environment that addresses the diverse needs of their student population.

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Industry

Education

Standard

ISO 21001 - Educational Organizations Management

Workspaces

Educational Institutions

Occupations

Student Affairs Director
Quality Assurance Manager
Student Services Coordinator
Academic Advisor
Counseling Services Manager

1
How satisfied are students with the support services provided?

Please select the level of satisfaction.

Understanding student satisfaction helps improve service quality.
2
Are all support services accessible to all students?

Indicate if all services are accessible.

Accessibility is crucial for equitable education.
3
What is the average response time for student inquiries?

Please provide the average response time in hours.

Timely responses enhance student satisfaction and trust.
Min: 0
Target: 24
Max: 72
4
Are student well-being services available and promoted effectively?

Select the availability status of well-being services.

Proper promotion ensures students are aware of available services.

5
How would you rate the quality of academic support services provided?

Select a rating for the academic support services.

Evaluating quality helps identify areas for improvement.
6
What suggestions do you have for improving academic support services?

Please provide your suggestions.

Feedback from students can directly inform service enhancements.
7
What percentage of students utilize academic support services?

Enter the percentage of students utilizing the services.

Understanding utilization helps assess the effectiveness of outreach efforts.
Min: 0
Target: 50
Max: 100
8
When was the last review conducted for academic support services?

Select the date of the last review.

Regular reviews ensure that services remain relevant and effective.

9
Have all staff members received training on inclusive education practices?

Indicate whether all staff have been trained.

Training staff on inclusion is vital for effective implementation.
10
How engaged are students in inclusive education practices?

Select the level of student engagement in inclusive practices.

Student engagement is key to the success of inclusive education.
11
What is the accessibility score of the learning environment for all students?

Provide the accessibility score out of 100.

A higher accessibility score indicates better support for inclusive education.
Min: 0
Target: 80
Max: 100
12
Please provide feedback on the effectiveness of inclusive education practices.

Share your feedback here.

Feedback helps identify strengths and areas for improvement in inclusivity.

13
How effective is the communication regarding student affairs?

Select the rating for communication effectiveness.

Effective communication is essential for student awareness and engagement.
14
What is the participation rate of students in student affairs activities?

Enter the percentage of student participation.

Higher participation rates indicate successful engagement efforts.
Min: 0
Target: 60
Max: 100
15
What challenges are faced in managing student affairs?

Please describe the challenges.

Identifying challenges helps in strategizing improvements.
16
When was the last assessment conducted on student affairs programs?

Select the date of the last assessment.

Regular assessments ensure that programs remain effective and relevant.

17
Are students aware of the available well-being services?

Select the level of awareness among students.

Awareness is crucial for students to access necessary support.
18
What percentage of students utilize well-being services?

Enter the percentage of students utilizing the services.

Understanding utilization helps assess the effectiveness of the services.
Min: 0
Target: 40
Max: 100
19
Please provide feedback about your experience with well-being services.

Share your feedback here.

Student feedback is essential for continuous improvement of services.
20
When was the last survey conducted regarding well-being services?

Select the date of the last survey.

Regular surveys help gauge student satisfaction and service effectiveness.

FAQs

The checklist covers a wide range of support services including academic advising, counseling, career services, financial aid, health and wellness programs, disability support, and international student services.

It ensures that student support services meet the quality management requirements of ISO 21001, particularly in areas of learner-centered approach, accessibility, and continuous improvement of educational services.

The audit should involve student affairs professionals, service department heads, quality assurance staff, and representatives from student government to ensure a comprehensive evaluation.

It's recommended to conduct a full audit annually, with ongoing monitoring and smaller-scale reviews throughout the year to address immediate concerns and improvements.

Outcomes may include improved service quality, increased student satisfaction, better resource allocation, enhanced accessibility of services, and a more responsive and inclusive support system aligned with student needs and institutional goals.

Benefits

Ensures comprehensive evaluation of all student support services

Identifies gaps in service provision and areas for improvement

Enhances student satisfaction and retention rates

Promotes a more inclusive and supportive educational environment

Aligns support services with ISO 21001:2018 quality standards