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Theater and Auditorium Front-of-House Operations Audit Checklist

A detailed checklist for auditing and improving front-of-house operations in theaters and auditoriums, covering aspects such as ticketing, concessions, patron services, and overall customer experience.

Theater and Auditorium Front-of-House Operations Audit Checklist
by: audit-now
4.6

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About This Checklist

Elevating the audience experience in theaters and auditoriums goes beyond what happens on stage. This comprehensive front-of-house operations audit checklist is an indispensable tool for venue managers, customer service teams, and front-of-house staff. It focuses on optimizing all aspects of patron interaction, from ticket sales and entry procedures to concessions and audience comfort. By meticulously evaluating and improving these elements, venues can enhance customer satisfaction, streamline operations, and boost revenue. Regular audits using this checklist ensure that your front-of-house operations meet the highest standards of efficiency and hospitality, contributing to positive reviews, repeat visits, and a stellar reputation in the competitive entertainment industry.

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Industry

Entertainment

Standard

Various (e.g., ADA Standards for Accessible Design, local health and safety regulations)

Workspaces

Theaters and Auditoriums

Occupations

Venue Manager
Front-of-House Manager
Box Office Manager
Concessions Manager
Customer Service Supervisor

Front-of-House Operations Audit

(0 / 6)

1
What was the date of the event being audited?

Select the event date.

To track audits by event date.
2
How would you rate the efficiency of the box office operations?

Select the efficiency rating.

To measure the effectiveness of ticket sales and customer service.
3
What feedback was received from patrons regarding their experience?

Provide a summary of customer feedback.

To assess overall patron satisfaction and identify areas for improvement.
Write something awesome...
4
Is the venue compliant with ADA accessibility standards?

Confirm if ADA compliance is met.

To ensure all patrons have equal access to the venue.
5
What was the total revenue from concessions during the event?

Enter total revenue in dollars.

To evaluate the financial performance of concessions.
Min: 0
Target: 0
Max: 10000
6
Is the ticketing system operating without errors?

Select the status of the ticketing system.

To ensure that patrons can purchase tickets smoothly without technical issues.
7
How would you rate the responsiveness of the staff to audience needs?

Select the staff responsiveness rating.

To evaluate customer service and staff interaction with patrons.
8
What was the date of the comfort and safety inspection?

Select the inspection date.

To maintain records of inspections by date.
9
How would you rate the cleanliness of the restrooms?

Select the cleanliness rating.

To ensure that hygiene standards are maintained for patron comfort.
10
What complaints did patrons express regarding comfort or safety?

Provide a detailed log of any complaints.

To identify issues that may affect patron satisfaction and suggest improvements.
Write something awesome...
11
How many emergency exits were clearly visible to the audience?
To ensure safety measures are in place and visible for patrons in case of emergencies.
Min: 1
Target: 2
Max: 10
12
Are the seats comfortable for the audience?

Confirm if the seating is comfortable.

To ensure that patrons have a pleasant seating experience during the event.
13
How would you rate the overall operations of the event?

Select the overall operations rating.

To assess the success of the event operations and identify areas for improvement.
14
What was the date of the event being audited?

Select the event date.

To track audits by event date.
15
What logistics challenges were encountered during the event?

Provide a detailed description of any challenges.

To document any issues that may need addressing for future events.
Write something awesome...
16
Was all equipment functioning properly throughout the event?

Confirm if all equipment was functional.

To ensure that technical issues do not disrupt the event.
17
How many hours did it take to set up for the event?
To evaluate the efficiency of the event setup process.
Min: 1
Target: 3
Max: 12
18
Were staffing levels adequate for the event?

Select the assessment of staffing levels.

To ensure that there are enough staff members to handle the event smoothly.
19
What is the availability status of safety equipment during the event?

Select the availability status of safety equipment.

To ensure that safety equipment is accessible when needed.
20
When was the last safety drill conducted?

Select the date of the last safety drill.

To ensure regular safety drills are performed for preparedness.
21
Is the first aid kit fully stocked?

Select the status of the first aid kit.

To ensure that medical supplies are available in case of an emergency.
22
Were there any incidents reported during the event? Describe them.

Provide details of any incidents.

To document any safety-related incidents that occurred for future analysis.
Write something awesome...
23
How many fire extinguishers were inspected before the event?
To ensure that fire safety equipment is functional and up to date.
Min: 1
Target: 3
Max: 10
24
Is there an emergency response plan available and accessible?

Confirm if the emergency plan is available.

To ensure that staff and patrons are prepared in case of an emergency.
25
How would you rate the overall satisfaction of patrons with the event?

Select the overall satisfaction rating.

To gauge the success of the event in meeting patron expectations.
26
What was the date of the event being audited?

Select the event date.

To maintain records of audits by event date.
27
What suggestions did patrons provide for improving their experience?

Provide any suggestions received from patrons.

To gather insights from patrons that can help enhance future events.
Write something awesome...
28
Did the staff demonstrate courtesy and professionalism?

Confirm if staff were courteous.

To ensure that patrons are treated well and have a positive experience.
29
What was the average wait time for patrons to enter the venue?
To evaluate the efficiency of the entry process and identify potential delays.
Min: 0
Target: 5
Max: 30
30
How would you rate the ticket purchase experience for patrons?

Select the rating for the ticket purchase experience.

To assess the efficiency and user-friendliness of the ticket purchasing process.

FAQs

A comprehensive audit should be performed monthly, with more frequent spot-checks during peak seasons or for specific high-profile events.

The checklist covers ticketing systems, lobby management, concessions, ushering, accessibility services, restroom facilities, coat check, merchandise sales, and overall patron comfort and safety in public areas.

The audit should be led by the venue manager or front-of-house manager, with input from team leaders in areas such as box office, concessions, and customer service.

By optimizing concession operations, merchandise sales, and identifying upselling opportunities, the checklist helps maximize ancillary revenue streams beyond ticket sales.

Yes, while the core principles of front-of-house operations are similar, the checklist can be tailored to address specific needs of various venues such as concert halls, multiplex cinemas, or performing arts centers.

Benefits

Improves overall patron experience and satisfaction

Streamlines ticketing and entry processes, reducing wait times

Optimizes concession operations for increased revenue

Enhances venue accessibility and comfort for all patrons

Identifies training needs for front-of-house staff to improve service quality