Airport Passenger Flow Management Audit Checklist

A comprehensive checklist for auditing airport passenger flow management practices, covering all touchpoints from check-in to boarding, including security and border control processes, to optimize throughput and enhance passenger experience.

Airport Passenger Flow Management Audit Checklist
by: audit-now
4.2

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About This Checklist

In the dynamic environment of airport logistics and transportation, efficient passenger flow management is crucial for enhancing customer satisfaction and operational efficiency. This comprehensive Airport Passenger Flow Management Audit Checklist is an essential tool for terminal managers, customer experience directors, and operations planners. It meticulously covers all aspects of passenger movement, from check-in to boarding, including security checkpoints and border control processes. Regular audits using this checklist help optimize passenger throughput, reduce bottlenecks, and improve overall travel experience. By systematically evaluating queue management systems, wayfinding strategies, and process automation technologies, this checklist plays a vital role in streamlining airport operations and enhancing passenger satisfaction.

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Industry

Logistics

Standard

IATA Level of Service (LoS) Framework and ACI Airport Service Quality (ASQ) guidelines

Workspaces

Airports

Occupations

Terminal Operations Manager
Customer Experience Director
Airport Planner
Queue Management Specialist
Passenger Services Coordinator

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