A comprehensive checklist for auditing customer communication and satisfaction processes in aerospace and defense organizations against AS9120 requirements, focusing on customer needs assessment, feedback collection, and satisfaction measurement.
AS9120 Customer Communication and Satisfaction Audit Checklist
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About This Checklist
The AS9120 Customer Communication and Satisfaction Audit Checklist is a crucial tool for aerospace and defense organizations to ensure compliance with customer-related requirements of the AS9120 standard. This comprehensive checklist focuses on evaluating and improving customer communication processes, feedback mechanisms, and satisfaction measurement within the aerospace supply chain. By implementing this checklist, companies can enhance their customer relationships, improve responsiveness to customer needs, and maintain compliance with AS9120 requirements, ultimately contributing to increased customer satisfaction and loyalty in the aerospace industry.
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Ensures compliance with AS9120 customer-related requirements
Improves customer communication processes and responsiveness
Enhances customer satisfaction measurement and analysis
Reduces risks associated with miscommunication or unmet customer expectations
Facilitates continuous improvement in customer service quality
