AS9120 Customer Communication and Satisfaction Audit Checklist

A comprehensive checklist for auditing customer communication and satisfaction processes in aerospace and defense organizations against AS9120 requirements, focusing on customer needs assessment, feedback collection, and satisfaction measurement.

AS9120 Customer Communication and Satisfaction Audit Checklist
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About This Checklist

The AS9120 Customer Communication and Satisfaction Audit Checklist is a crucial tool for aerospace and defense organizations to ensure compliance with customer-related requirements of the AS9120 standard. This comprehensive checklist focuses on evaluating and improving customer communication processes, feedback mechanisms, and satisfaction measurement within the aerospace supply chain. By implementing this checklist, companies can enhance their customer relationships, improve responsiveness to customer needs, and maintain compliance with AS9120 requirements, ultimately contributing to increased customer satisfaction and loyalty in the aerospace industry.

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Industry

Aerospace and Defense

Standard

AS9120

Workspaces

Offices
Customer service centers
Trade show booths

Occupations

Customer Service Manager
Account Executive
Quality Assurance Specialist
Marketing Analyst
Technical Support Specialist

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