AS9120 Customer Communication and Satisfaction Audit Checklist

A comprehensive checklist for auditing customer communication and satisfaction processes in aviation distribution, ensuring compliance with AS9120 standards and best practices in aerospace customer service management.

AS9120 Customer Communication and Satisfaction Audit Checklist
by: audit-now
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About This Checklist

The AS9120 Customer Communication and Satisfaction Audit Checklist is an essential tool for aviation distributors to evaluate and improve their customer-focused processes. This checklist addresses key aspects of customer interaction, feedback management, and satisfaction measurement as specified in the AS9120 standard. By implementing this checklist, organizations can enhance their customer service, improve communication channels, and ensure compliance with aerospace industry requirements, ultimately leading to increased customer satisfaction and loyalty in the competitive aviation distribution sector.

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Industry

Aviation

Standard

AS9120

Workspaces

Aviation Distribution Customer Service Center

Occupations

Customer Service Manager
Sales Representative
Quality Assurance Specialist
Customer Experience Analyst
Aerospace Account Manager

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