Single logo
LoginSign Up

Automotive Service Center Supplier Relationship Management Audit Checklist

A comprehensive checklist for auditing supplier relationship management practices in automotive service centers, covering supplier selection, performance evaluation, contract management, quality assurance, and collaborative innovation to ensure efficient and effective supply chain operations.

Automotive Service Center Supplier Relationship Management Audit Checklist

by: audit-now
4.8

Get Template

About This Checklist

Effective supplier relationship management is crucial for automotive service centers to ensure quality parts, timely deliveries, and cost-effective operations. This comprehensive Supplier Relationship Management Audit Checklist is designed to evaluate and optimize the center's interactions with parts suppliers, service providers, and other vendors. By systematically assessing areas such as supplier selection criteria, performance metrics, contract management, communication channels, quality assurance, and collaborative innovation, this checklist helps service centers build strong, mutually beneficial relationships with their suppliers. Regular audits using this checklist can lead to improved parts quality, reduced supply chain disruptions, better cost management, and enhanced overall service delivery in the competitive automotive repair industry.

Learn more

Industry

Automotive

Standard

ISO 9001 - Quality Management Systems

Workspaces

Service Centers

Occupations

Procurement Manager
Supply Chain Manager
Service Center Manager
Parts Department Manager
Quality Assurance Specialist
1
What is the current performance rating of the supplier?
2
What is the average lead time for this supplier (in days)?
Min: 0
Target: 30
Max: 90
3
What feedback do you have regarding supplier innovation?
4
Is the supplier in compliance with the contractual terms?
5
What is the percentage of cost variance from the agreed budget?
Min: -100
Target: 5
Max: 100
6
Is the supplier compliant with the cost management practices?
7
What initiatives has the supplier implemented for cost reduction?
8
What challenges does the supplier face in managing costs?
9
Is the supplier compliant with the quality control standards?
10
What is the current defect rate of supplied parts (in percentage)?
Min: 0
Target: 2
Max: 100
11
What actions has the supplier taken to improve quality?
12
What were the findings from the latest quality audit of the supplier?
13
Is the inventory accuracy of the supplier within the acceptable range?
14
What is the stock turnover rate for the supplier (in times per year)?
Min: 0
Target: 8
Max: 20
15
What initiatives has the supplier implemented for inventory collaboration?
16
What challenges does the supplier face in inventory management?
17
How would you rate the overall performance of the vendor?
18
What is the on-time delivery rate for the vendor (in percentage)?
Min: 0
Target: 95
Max: 100
19
What areas does the vendor need to improve upon?
20
What feedback can be provided regarding the vendor's performance?

FAQs

Comprehensive supplier audits should be conducted annually, with quarterly performance reviews of key suppliers. However, ongoing monitoring of supplier metrics and regular communication should be maintained throughout the year.

This checklist covers supplier selection and evaluation criteria, performance metrics and scorecards, contract management and compliance, communication protocols, quality assurance processes, cost management strategies, inventory management collaboration, supplier diversity initiatives, risk assessment and mitigation, and collaborative innovation projects.

The audit should be led by the Procurement Manager or Supply Chain Manager, with input from the Service Center Manager, Parts Department Manager, and Quality Assurance team. For smaller operations, the Service Center Manager might take the lead, potentially collaborating with finance and operations teams.

Results can be used to refine supplier selection criteria, develop more effective performance evaluation systems, negotiate better contracts, improve communication channels with suppliers, implement collaborative forecasting and planning processes, and identify opportunities for joint innovation and process improvement.

Yes, by optimizing supplier relationships, this checklist can lead to better pricing through volume discounts or long-term contracts, reduced inventory carrying costs through just-in-time delivery arrangements, decreased quality-related expenses, and improved operational efficiency through streamlined procurement processes.

Benefits of Automotive Service Center Supplier Relationship Management Audit Checklist

Enhances quality and reliability of parts and services through better supplier selection and management

Reduces costs through improved negotiation strategies and volume-based discounts

Minimizes supply chain disruptions and parts shortages

Fosters innovation through collaborative partnerships with key suppliers

Improves overall service center efficiency and customer satisfaction through timely parts availability