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Automotive Service Center Supplier Relationship Management Audit Checklist

A comprehensive checklist for auditing supplier relationship management practices in automotive service centers, covering supplier selection, performance evaluation, contract management, quality assurance, and collaborative innovation to ensure efficient and effective supply chain operations.

Automotive Service Center Supplier Relationship Management Audit Checklist
by: audit-now
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About This Checklist

Effective supplier relationship management is crucial for automotive service centers to ensure quality parts, timely deliveries, and cost-effective operations. This comprehensive Supplier Relationship Management Audit Checklist is designed to evaluate and optimize the center's interactions with parts suppliers, service providers, and other vendors. By systematically assessing areas such as supplier selection criteria, performance metrics, contract management, communication channels, quality assurance, and collaborative innovation, this checklist helps service centers build strong, mutually beneficial relationships with their suppliers. Regular audits using this checklist can lead to improved parts quality, reduced supply chain disruptions, better cost management, and enhanced overall service delivery in the competitive automotive repair industry.

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Industry

Automotive

Standard

ISO 9001:2015 (Section 8.4 - Control of Externally Provided Processes, Products and Services)

Workspaces

Service centers

Occupations

Procurement Manager
Supply Chain Manager
Service Center Manager
Parts Department Manager
Quality Assurance Specialist

Supplier Relationship Management Audit

(0 / 4)

1
Is the supplier in compliance with the contractual terms?

Select compliance status.

To ensure that the supplier adheres to agreed terms and conditions.
2
What feedback do you have regarding supplier innovation?

Provide your feedback on supplier innovation.

To understand how suppliers contribute to innovation and improvement.
3
What is the average lead time for this supplier (in days)?

Enter the average lead time in days.

To evaluate the efficiency of the supplier's delivery process.
Min: 0
Target: 30
Max: 90
4
What is the current performance rating of the supplier?

Select the applicable performance rating.

To assess the supplier's effectiveness and reliability in delivering quality parts.
5
What challenges does the supplier face in managing costs?

Discuss the challenges in managing costs.

To identify potential areas for improvement in cost management.
Write something awesome...
6
What initiatives has the supplier implemented for cost reduction?

Describe cost reduction initiatives.

To gather insights on supplier efforts towards cost efficiency.
7
Is the supplier compliant with the cost management practices?

Select the compliance status.

To determine if the supplier follows effective cost management protocols.
8
What is the percentage of cost variance from the agreed budget?

Enter the cost variance percentage.

To evaluate how closely the supplier adheres to the budgeted costs.
Min: -100
Target: 5
Max: 100
9
What were the findings from the latest quality audit of the supplier?

Provide details of quality audit findings.

To document issues or areas of improvement identified in the last audit.
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10
What actions has the supplier taken to improve quality?

Describe actions taken for quality improvement.

To evaluate proactive measures taken by the supplier for quality enhancement.
11
What is the current defect rate of supplied parts (in percentage)?

Enter the defect rate percentage.

To assess the quality level of parts provided by the supplier.
Min: 0
Target: 2
Max: 100
12
Is the supplier compliant with the quality control standards?

Select the compliance status.

To ensure that the supplier meets the required quality standards.
13
What challenges does the supplier face in inventory management?

Discuss the challenges faced in inventory management.

To identify potential areas for improvement in inventory handling.
Write something awesome...
14
What initiatives has the supplier implemented for inventory collaboration?

Describe inventory collaboration initiatives.

To understand the supplier's efforts in enhancing inventory management through collaboration.
15
What is the stock turnover rate for the supplier (in times per year)?

Enter the stock turnover rate.

To assess how efficiently the supplier manages their inventory.
Min: 0
Target: 8
Max: 20
16
Is the inventory accuracy of the supplier within the acceptable range?

Select the inventory accuracy status.

To ensure the supplier maintains accurate inventory records, which is crucial for supply chain efficiency.
17
What feedback can be provided regarding the vendor's performance?

Provide detailed feedback on vendor performance.

To gather qualitative insights about the vendor's strengths and weaknesses.
Write something awesome...
18
What areas does the vendor need to improve upon?

List the improvement areas for the vendor.

To identify specific areas where the vendor can enhance their performance.
19
What is the on-time delivery rate for the vendor (in percentage)?

Enter the on-time delivery rate percentage.

To determine the reliability of the vendor in delivering parts on time.
Min: 0
Target: 95
Max: 100
20
How would you rate the overall performance of the vendor?

Select the performance rating.

To evaluate the vendor's effectiveness in fulfilling their contractual obligations.

FAQs

Comprehensive supplier audits should be conducted annually, with quarterly performance reviews of key suppliers. However, ongoing monitoring of supplier metrics and regular communication should be maintained throughout the year.

This checklist covers supplier selection and evaluation criteria, performance metrics and scorecards, contract management and compliance, communication protocols, quality assurance processes, cost management strategies, inventory management collaboration, supplier diversity initiatives, risk assessment and mitigation, and collaborative innovation projects.

The audit should be led by the Procurement Manager or Supply Chain Manager, with input from the Service Center Manager, Parts Department Manager, and Quality Assurance team. For smaller operations, the Service Center Manager might take the lead, potentially collaborating with finance and operations teams.

Results can be used to refine supplier selection criteria, develop more effective performance evaluation systems, negotiate better contracts, improve communication channels with suppliers, implement collaborative forecasting and planning processes, and identify opportunities for joint innovation and process improvement.

Yes, by optimizing supplier relationships, this checklist can lead to better pricing through volume discounts or long-term contracts, reduced inventory carrying costs through just-in-time delivery arrangements, decreased quality-related expenses, and improved operational efficiency through streamlined procurement processes.

Benefits

Enhances quality and reliability of parts and services through better supplier selection and management

Reduces costs through improved negotiation strategies and volume-based discounts

Minimizes supply chain disruptions and parts shortages

Fosters innovation through collaborative partnerships with key suppliers

Improves overall service center efficiency and customer satisfaction through timely parts availability