Dealership Customer Experience and Satisfaction Audit Checklist

A comprehensive checklist for auditing customer experience and satisfaction in dealerships, focusing on enhancing all customer touchpoints, improving service quality, and building long-term customer relationships in the automotive and transportation sector.

Dealership Customer Experience and Satisfaction Audit Checklist
by: audit-now
4.4

Get Template

About This Checklist

In the highly competitive automotive industry, exceptional customer experience is a key differentiator for dealerships. This comprehensive audit checklist is designed to evaluate all aspects of customer interaction, from initial contact through post-sale support. By implementing regular audits, dealerships can enhance customer satisfaction, build brand loyalty, and drive repeat business in the dynamic logistics and transportation sector.

Learn more

Industry

Logistics and Transportation

Standard

J.D. Power Customer Satisfaction Index Study standards

Workspaces

Dealerships

Occupations

Customer Experience Manager
Sales Director
Service Department Manager
Marketing Specialist
Customer Service Representative

Get Early Access to Advanced Features

Join our early access program to fully cover your auditing processes with nonconformances, team access, multi-organization support, advanced analytics and more...

Generate AI-powered checklists tailored to your needs

Generate AI-powered checklists tailored to your needs

Access a vast library of checklists for every industry

Access a vast library of checklists for every industry

Create your own profile, connect with other professionals

Create your own profile, connect with other professionals

Get Early AccessOrder Fulfilment