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Dealership Customer Service and Sales Process Audit Checklist

A comprehensive checklist for auditing customer service and sales processes in dealerships, focusing on enhancing customer experience, improving sales techniques, and ensuring consistency in service delivery.

Dealership Customer Service and Sales Process Audit Checklist
by: audit-now
4.3

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About This Checklist

In the competitive logistics and transportation industry, exceptional customer service and efficient sales processes are crucial for dealership success. This comprehensive audit checklist is designed to evaluate and improve customer interactions, sales techniques, and overall service quality. By implementing regular audits, dealerships can enhance customer satisfaction, increase sales conversion rates, and build long-lasting relationships with clients in the transportation sector.

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Industry

Logistics

Standard

ISO 10002:2018 (Customer Satisfaction - Guidelines for Complaints Handling)

Workspaces

Dealerships

Occupations

Sales Manager
Customer Service Representative
Sales Consultant
Customer Experience Manager
Dealership General Manager

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