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IATF 16949 Customer-Specific Requirements Audit Checklist

A detailed checklist for auditing compliance with customer-specific requirements in automotive manufacturing, ensuring alignment with IATF 16949 standards and individual OEM expectations.

IATF 16949 Customer-Specific Requirements Audit Checklist
by: audit-now
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About This Checklist

The IATF 16949 Customer-Specific Requirements Audit Checklist is a vital tool for automotive suppliers striving to meet the unique demands of their OEM customers. This checklist aligns with the International Automotive Task Force (IATF) 16949 standard while focusing on the specific requirements set by individual automotive manufacturers. By implementing this comprehensive audit tool, suppliers can ensure compliance with both industry standards and customer-specific expectations, reducing the risk of non-conformities and enhancing customer satisfaction. The checklist addresses key areas such as product quality, delivery performance, and communication processes, helping suppliers maintain strong relationships with OEMs and secure their position in the competitive automotive supply chain.

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Industry

Automotive

Standard

IATF 16949

Workspaces

Automotive Supplier Facility

Occupations

Customer Quality Engineer
OEM Relationship Manager
Compliance Specialist
Product Quality Manager
Customer Service Representative

Customer-Specific Requirements Management

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1
Summarize communications with the customer regarding specific requirements in the last quarter.

Provide a summary of customer communications.

To keep a record of interactions that may influence compliance and customer satisfaction.
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2
How many quality assurance checks have been conducted related to customer-specific requirements in the last month?

Enter the number of quality assurance checks.

To monitor the frequency of quality assurance activities ensuring adherence to requirements.
Min: 0
Target: 10
Max: 100
3
Has a non-conformance report been filed for any issue related to customer-specific requirements?

Indicate if a non-conformance report has been filed.

To track any non-conformances that may affect customer satisfaction.
4
When is the next scheduled review of customer-specific requirements planned?

Provide the date for the next review.

To ensure that regular reviews are scheduled to maintain compliance.
5
What was the result of the most recent compliance audit regarding customer-specific requirements?

Select the compliance audit result.

To evaluate the findings of the latest audit and address any identified issues.
6
What percentage of deliveries to the customer have been on time in the last month?

Enter the on-time delivery percentage.

To assess the reliability of deliveries in meeting customer-specific timelines.
Min: 0
Target: 98
Max: 100
7
What changes have been made to customer-specific requirements since the last review?

Detail the changes made.

To document any modifications to requirements that may impact compliance.
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8
When was the last review of customer-specific requirement documentation performed?

Provide the date of the last review.

To ensure that the documentation is regularly reviewed and updated as necessary.
9
Have all relevant staff completed training on customer-specific requirements?

Indicate whether training has been completed.

To ensure that all staff are adequately trained to meet customer expectations.
10
How many customer complaints have been received regarding compliance with specific requirements in the last quarter?

Enter the number of complaints.

To gauge customer satisfaction and identify potential compliance issues.
Min: 0
Target: 0
Max: 1000
11
Have all corrective actions related to customer-specific requirements been implemented?

Select the status of corrective actions.

To ensure that any issues identified have been addressed and actions taken.
12
When was the last audit conducted to evaluate compliance with customer-specific requirements?

Provide the date of the last audit.

To track the frequency of audits and ensure regular assessment of compliance.
13
How would you rate the overall performance of the supplier in meeting customer-specific requirements?

Select the performance rating.

To assess the supplier's performance level in relation to customer requirements.
14
What percentage of deliveries have met the customer's on-time delivery expectations?

Enter the percentage of on-time deliveries.

To evaluate the supplier's performance in delivering products on time as per customer requirements.
Min: 0
Target: 95
Max: 100
15
What are the key points noted during the last review of customer-specific requirements?

Summarize the key points in detail.

To document insights and observations that could impact future compliance and quality.
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16
Have all changes affecting customer-specific requirements been communicated to the customer?

Provide details of any changes and communication made.

To ensure that the customer is informed about any changes that may impact their requirements.
17
Is the latest PPAP submission approved by the customer?

Select the approval status.

To verify that the Production Part Approval Process (PPAP) has been completed successfully.
18
What is the current defect rate for products supplied to the customer?

Enter the defect rate as a percentage.

To measure the quality of products and ensure they meet customer expectations.
Min: 0
Target: 0.5
Max: 5
19
What is the latest customer feedback regarding product quality?

Provide a brief summary of the feedback.

To assess customer satisfaction and identify areas for improvement.
20
Is the customer requirement documentation complete and accessible?

Select the compliance status.

To ensure that all customer requirements are clearly documented and available for reference.

FAQs

It's recommended to conduct these audits at least annually for each major customer, with more frequent reviews when there are significant changes in customer requirements or internal processes.

The audit team should include representatives from quality assurance, customer service, production, and engineering departments to ensure comprehensive coverage of all aspects of customer requirements.

The checklist covers areas such as special product characteristics, production part approval processes (PPAP), advanced product quality planning (APQP), and specific quality management system requirements set by individual OEMs.

The checklist is designed to be customizable, allowing suppliers to incorporate and track the specific requirements of multiple OEM customers within a single audit framework.

By systematically addressing and demonstrating compliance with customer-specific requirements, suppliers can build trust, improve communication, and position themselves as preferred partners to their OEM customers.

Benefits

Ensures compliance with both IATF 16949 and customer-specific requirements

Helps identify gaps between current practices and customer expectations

Supports continuous improvement in meeting OEM demands

Facilitates better communication and alignment with customer requirements

Aids in reducing the risk of quality issues and delivery delays