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Library Technology and Digital Services Audit Checklist

A comprehensive checklist for auditing technology infrastructure and digital services in educational libraries to ensure efficient, secure, and user-friendly access to digital resources and technological facilities.

Library Technology and Digital Services Audit Checklist

by: audit-now
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About This Checklist

In the digital age, libraries play a crucial role in providing access to technology and digital resources. This comprehensive Library Technology and Digital Services Audit Checklist is designed to help librarians, IT specialists, and administrators evaluate and improve their technological infrastructure and digital service offerings. By addressing key areas such as hardware and software management, digital literacy programs, online resources, cybersecurity, and emerging technologies, this checklist ensures that libraries can effectively meet the evolving digital needs of their patrons while maintaining a secure and efficient technological environment.

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Industry

Education

Standard

IFLA IT Guidelines for Libraries

Workspaces

Libraries

Occupations

Librarians
IT Specialists
Digital Services Managers
Systems Librarians
Library Technology Coordinators
1
Are all library technologies compliant with the IFLA Guidelines?

Select the compliance status.

To ensure adherence to international standards in library technology.
2
What percentage of digital services are currently available?

Enter the percentage of digital services available.

To assess accessibility of digital resources to users.
Min: 0
Target: 100
Max: 100
3
What feedback have users provided regarding their experience with digital services?

Provide user feedback in a few sentences.

To identify areas for improvement in user experience.
4
Are adequate cybersecurity measures in place for digital services?

Select the assessment outcome.

To ensure protection of user data and digital resources.
5
What emerging technologies have been implemented in the library?

List and describe the emerging technologies used.

To review the adoption of innovative solutions in library services.
6
Is digital literacy training available for library users?

Select the availability status of digital literacy training.

To assess the library's commitment to improving users' digital skills.
7
Are the library's digital resources compliant with accessibility standards?

Select 'true' if compliant, 'false' otherwise.

To ensure all users can access and utilize digital resources effectively.
8
On a scale of 1 to 5, how satisfied are users with the digital services?

Enter a satisfaction rating from 1 (Very Poor) to 5 (Excellent).

To measure user satisfaction and identify areas for improvement.
Min: 1
Target: 5
Max: 5
9
What feedback have users provided regarding online resources?

Provide detailed user feedback about online resources.

To evaluate the effectiveness and relevance of online resources provided.
10
When was the last upgrade of technology infrastructure completed?

Enter the date of the last technology upgrade.

To track the currency of technology infrastructure in the library.
11
Have any new emerging technologies been implemented in the library in the past year?

Select the implementation status of emerging technologies.

To evaluate the library's initiative in adopting innovative technologies.
12
What suggestions do users have for improving their experience with digital services?

Provide detailed suggestions from users.

To gather actionable insights for enhancing user experience.
13
What is the average response time (in seconds) for digital service requests?

Enter the average response time in seconds.

To assess the efficiency of digital services provided to users.
Min: 0
Target: 5
Max: 60
14
How would you rate the current level of user engagement with digital services?

Select the user engagement level.

To understand user interaction and engagement with library offerings.
15
When is the next scheduled review of technology infrastructure and services?

Enter the date of the next technology review.

To ensure regular assessment and updates of technology resources.
16
What is the current status of the library's IT infrastructure?

Select the current status of the IT infrastructure.

To evaluate the effectiveness and reliability of IT systems in place.
17
What is the average number of users accessing digital resources per month?

Enter the average monthly usage count.

To understand user engagement and utilization of digital resources.
Min: 0
Target: 500
Max: 10000
18
Are backup procedures for digital resources adequately implemented?

Select 'true' for adequate backup procedures, 'false' otherwise.

To ensure the safety and integrity of digital data.
19
What feedback have users provided regarding IT support services?

Provide detailed feedback about IT support services.

To evaluate the effectiveness of IT support in addressing user needs.
20
When was the last cybersecurity audit conducted for the library?

Enter the date of the last cybersecurity audit.

To track the frequency of cybersecurity assessments.
21
Are there training programs available for users to enhance their digital skills?

Select the availability status of user training programs.

To ensure users have access to resources that improve their digital literacy.
22
What is the allocated budget for acquiring new digital resources this year?

Enter the budget amount in your local currency.

To assess the financial commitment towards enhancing digital offerings.
Min: 0
Target: 10000
Max: 100000
23
What initiatives have been taken to improve user experience with digital services?

Describe the initiatives in detail.

To document efforts made to enhance user satisfaction and engagement.
24
When was the last user satisfaction survey conducted?

Enter the date of the last survey.

To track the recency of user feedback collection regarding digital services.
25
Has an assessment been conducted to evaluate the accessibility of digital technologies?

Select the assessment status.

To ensure that all users, including those with disabilities, can access digital services.

FAQs

It is recommended to conduct a comprehensive audit annually, with ongoing monitoring and assessment of digital services and technology performance throughout the year.

Key areas include hardware and software inventory, network infrastructure, cybersecurity measures, digital resource accessibility, user experience with online services, and staff technological competencies.

Libraries can stay current by attending technology conferences, participating in professional development workshops, collaborating with IT departments, engaging with technology vendors, and regularly reviewing industry publications and trends.

User feedback is essential for identifying areas of improvement in digital services, understanding user needs and preferences, and evaluating the effectiveness of current technological offerings. Regular surveys, focus groups, and usage analytics can provide valuable insights.

Libraries should implement accessibility standards (such as WCAG), provide assistive technologies, offer training on digital resource usage, ensure compatibility with various devices, and regularly test digital resources for accessibility compliance.

Benefits

Ensures up-to-date and efficient technological infrastructure

Improves digital service offerings and user experience

Enhances cybersecurity measures to protect patron data and library resources

Promotes digital literacy and technological competence among library users

Facilitates the integration of emerging technologies in library services