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New Client Intake Checklist

A comprehensive checklist designed to guide professionals through the process of onboarding new clients, ensuring all necessary information is collected and proper procedures are followed.

New Client Intake Checklist
by: audit-now
4.2

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About This Checklist

A New Client Intake Checklist is an essential tool for businesses to streamline their onboarding process and ensure a smooth transition for new clients. This comprehensive checklist helps organizations gather crucial information, set expectations, and establish a strong foundation for client relationships. By implementing this checklist, businesses can improve efficiency, reduce errors, and enhance client satisfaction from the very beginning of the engagement. The New Client Intake Checklist addresses common pain points such as missing information, miscommunication, and inconsistent onboarding experiences, ultimately leading to better client retention and increased profitability.

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Industry

Professional Services

Standard

Workspaces

Office
Client Service Center
Virtual Meeting Spaces

Occupations

Client Service Managers
Account Executives
Business Development Managers
Administrative Assistants
Compliance Officers

Client Onboarding Assessment

(0 / 4)

1
Have risk management procedures been implemented during client onboarding?

Indicate whether risk management procedures are in place.

To ensure that potential risks are managed effectively during the onboarding process.
2
How satisfied are clients with the onboarding process?

Select the satisfaction level.

To assess the quality of the client onboarding experience.
3
What is the average time taken for client onboarding (in days)?

Enter the average time in days.

To measure the efficiency of the onboarding process.
Min: 0
Target: 30
Max: 90
4
Is the client intake process compliant with company policies?

Select compliance status.

To ensure that the onboarding process adheres to established standards and regulations.
5
When was the last review conducted on the onboarding process?

Select the date of the last review.

To ensure that the onboarding process is regularly reviewed and updated.
6
What feedback have clients provided regarding the onboarding process?

Provide client feedback in detail.

To gather qualitative insights into the onboarding experience from the client's perspective.
Write something awesome...
7
What is the client retention rate within six months post-onboarding (%)?

Enter the retention rate percentage.

To assess the effectiveness of the onboarding process in retaining clients.
Min: 0
Target: 85
Max: 100
8
Is the onboarding process clearly documented and communicated to clients?

Select clarity status.

To evaluate if clients have a clear understanding of the onboarding steps.
9
When is the next review date for the client's risk assessment?

Select the next review date.

To ensure that the client risk assessment is updated regularly.
10
What is the client risk score based on the assessment (1-10)?

Enter the risk score (1 being very low risk and 10 being very high risk).

To quantify the level of risk associated with the client onboarding.
Min: 1
Target: 5
Max: 10
11
Has a background check been completed for the client?

Indicate whether the background check has been completed.

To ensure due diligence in verifying client credentials and history.
12
What is the assessed risk level for this client's onboarding process?

Select the risk level.

To identify potential risks associated with the client's onboarding.
13
When was the last review of client feedback conducted regarding the onboarding process?

Select the date of the last feedback review.

To ensure that feedback is regularly reviewed for continuous improvement.
14
How many hours of training have been provided to staff involved in the onboarding process?

Enter the total training hours.

To ensure that staff are adequately trained to handle client onboarding efficiently.
Min: 0
Target: 20
Max: 100
15
What areas for improvement have been identified in the onboarding process?

Provide detailed descriptions of improvement areas.

To highlight specific aspects that need enhancement for better client experience.
Write something awesome...
16
How would you rate the quality of service provided during the onboarding process?

Select the quality rating.

To assess the overall quality of service delivered to clients during onboarding.
17
When is the next scheduled compliance audit for the onboarding process?

Select the date of the next compliance audit.

To ensure that regular compliance audits are conducted to maintain standards.
18
How many compliance issues were identified during the onboarding process?

Enter the total number of compliance issues.

To track the number of compliance-related issues for corrective actions.
Min: 0
Target: 0
Max: 50
19
Has a client agreement been signed before proceeding with onboarding?

Indicate whether the client agreement is signed.

To verify that proper agreements are in place to protect both parties.
20
Is the onboarding process compliant with all relevant regulations?

Select compliance status.

To ensure adherence to legal and regulatory standards during client onboarding.

FAQs

Various businesses can benefit, including law firms, financial advisors, consulting firms, healthcare providers, and any service-based industry that regularly onboards new clients.

Essential information includes client contact details, service requirements, billing information, relevant documentation, communication preferences, and any specific needs or concerns of the client.

It's recommended to review and update the checklist at least annually or whenever there are significant changes in business processes, regulations, or client needs.

Yes, the checklist can and should be customized to fit the specific needs of different client types or service offerings to ensure all relevant information is captured.

Technology can be used to create digital checklists, automate data entry, integrate with CRM systems, and provide a seamless onboarding experience through client portals or mobile apps.

Benefits

Ensures consistent and thorough client onboarding process

Reduces errors and omissions in client information gathering

Improves client satisfaction and sets clear expectations

Streamlines workflow and increases operational efficiency

Enhances compliance and risk management