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Oil Refinery Stakeholder Engagement and Community Relations Audit Checklist

A comprehensive checklist for auditing stakeholder engagement and community relations practices in oil refineries, covering communication strategies, social impact management, and corporate social responsibility initiatives.

Oil Refinery Stakeholder Engagement and Community Relations Audit Checklist

by: audit-now
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About This Checklist

Effective stakeholder engagement and positive community relations are crucial for oil refineries to maintain their social license to operate and foster sustainable growth. This comprehensive audit checklist is designed to evaluate the refinery's strategies for engaging with local communities, managing stakeholder expectations, and contributing to social and economic development. Regular audits in this area are essential for identifying opportunities to strengthen relationships, mitigate social risks, and enhance the refinery's reputation as a responsible corporate citizen.

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Industry

Energy and Utilities

Standard

Stakeholder Engagement Standards

Workspaces

Oil refineries

Occupations

Community Relations Manager
Public Affairs Specialist
Social Performance Advisor
Corporate Social Responsibility Coordinator
Stakeholder Engagement Officer
1
Is there a documented stakeholder mapping process in place?
2
What is the current community relations strategy?
3
On a scale of 1 to 5, how accessible is the grievance mechanism for community members?
Min: 1
Target: 3
Max: 5
4
Is there evidence of social license to operate from the community?
5
What are the findings of the latest social impact assessment?
6
Is there a regular health and safety training program for community members?
7
What is the community's awareness level of the emergency response plan?
8
How many health and safety incidents have been reported in the past year?
Min: 0
Target: 0
Max: 100
9
Are there any ongoing health initiatives in the community sponsored by the company?
10
What feedback has the community provided regarding health and safety programs?
11
Are there documented community engagement activities related to corporate social responsibility (CSR)?
12
What is the overarching strategy for CSR activities in the community?
13
What is the total amount invested in community projects over the last year?
Min: 0
Target: 0
Max: 1000000
14
Does the company have partnerships with local organizations for CSR initiatives?
15
What are the documented impacts of CSR programs on the community?
16
Does the company have programs in place to support local businesses?
17
What initiatives are in place to promote local employment opportunities?
18
What percentage of suppliers are sourced from the local community?
Min: 0
Target: 0
Max: 100
19
Has the company made investments in community development projects?
20
What feedback has been received from the local community regarding the economic impact of the company?
21
Are there effective mechanisms in place for soliciting stakeholder feedback?
22
Describe the strategy for engaging stakeholders in the community.
23
How often are stakeholder meetings held?
Min: 1
Target: 1
Max: 52
24
Is the community involved in decision-making processes?
25
What are the documented outcomes of stakeholder engagement activities?

FAQs

The checklist covers stakeholder mapping and analysis, community engagement strategies, local economic development initiatives, grievance mechanisms, social impact assessments, corporate social responsibility programs, transparency in communications, and community health and safety measures.

Comprehensive audits should be conducted annually, with ongoing monitoring of stakeholder relationships and community feedback throughout the year to ensure continuous improvement in engagement practices.

The audit team should include community relations managers, public affairs specialists, social performance experts, human rights advisors, and representatives from various departments to ensure a holistic assessment of stakeholder engagement practices.

By systematically evaluating all aspects of stakeholder engagement and community relations, the checklist helps identify areas for improvement in communication, collaboration, and social investment, leading to stronger relationships and reduced social risks.

Audit findings should be thoroughly analyzed, shared with management and relevant stakeholders, used to develop targeted engagement strategies, and incorporated into the refinery's overall social performance and community relations plans.

Benefits of Oil Refinery Stakeholder Engagement and Community Relations Audit Checklist

Improves understanding of stakeholder concerns and expectations

Enhances the refinery's reputation and social license to operate

Reduces social and operational risks through proactive engagement

Supports the development of mutually beneficial community initiatives

Aligns corporate social responsibility efforts with stakeholder needs