Single logo
LoginSign Up

Oil Refinery Stakeholder Engagement and Community Relations Audit Checklist

A comprehensive checklist for auditing stakeholder engagement and community relations practices in oil refineries, covering communication strategies, social impact management, and corporate social responsibility initiatives.

Oil Refinery Stakeholder Engagement and Community Relations Audit Checklist

by: audit-now
4.5

Get Template

About This Checklist

Effective stakeholder engagement and positive community relations are crucial for oil refineries to maintain their social license to operate and foster sustainable growth. This comprehensive audit checklist is designed to evaluate the refinery's strategies for engaging with local communities, managing stakeholder expectations, and contributing to social and economic development. Regular audits in this area are essential for identifying opportunities to strengthen relationships, mitigate social risks, and enhance the refinery's reputation as a responsible corporate citizen.

Learn more

Industry

Energy and Utilities

Standard

Stakeholder Engagement Standards

Workspaces

Oil refineries

Occupations

Community Relations Manager
Public Affairs Specialist
Social Performance Advisor
Corporate Social Responsibility Coordinator
Stakeholder Engagement Officer
1
Is there a documented stakeholder mapping process in place?

Select the appropriate response

To ensure that all relevant stakeholders are identified and engaged appropriately.
2
What is the current community relations strategy?

Provide a brief description of the current strategy.

Understanding the strategy helps assess the effectiveness of community engagement efforts.
3
On a scale of 1 to 5, how accessible is the grievance mechanism for community members?

Rate the accessibility from 1 (Very Poor) to 5 (Excellent).

To evaluate the effectiveness of the grievance mechanism in addressing community concerns.
Min: 1
Target: 3
Max: 5
4
Is there evidence of social license to operate from the community?

Select the appropriate response

To determine if the company has the community's acceptance to operate.
5
What are the findings of the latest social impact assessment?

Provide detailed findings from the assessment.

To assess the potential social impacts of operations and identify areas for improvement.
6
Is there a regular health and safety training program for community members?

Select the appropriate response

To ensure that the community is informed and prepared for health and safety risks associated with operations.
7
What is the community's awareness level of the emergency response plan?

Describe the community's awareness level.

To assess if the community is prepared in case of an emergency.
8
How many health and safety incidents have been reported in the past year?

Enter the number of incidents.

To evaluate the safety performance and identify trends in incidents.
Min: 0
Target: 0
Max: 100
9
Are there any ongoing health initiatives in the community sponsored by the company?

Select the appropriate response

To understand the company's commitment to improving community health.
10
What feedback has the community provided regarding health and safety programs?

Provide detailed feedback from the community.

To gather insights on how well health initiatives are received and areas for improvement.
11
Are there documented community engagement activities related to corporate social responsibility (CSR)?

Select the appropriate response

To evaluate the company's commitment to community development through CSR initiatives.
12
What is the overarching strategy for CSR activities in the community?

Provide a brief overview of the CSR strategy.

Understanding the CSR strategy helps assess its alignment with community needs.
13
What is the total amount invested in community projects over the last year?

Enter the total investment amount.

To quantify the financial commitment to community development initiatives.
Min: 0
Target: 0
Max: 1000000
14
Does the company have partnerships with local organizations for CSR initiatives?

Select the appropriate response

To assess collaboration efforts that enhance the effectiveness of CSR programs.
15
What are the documented impacts of CSR programs on the community?

Provide detailed impact assessment findings.

To evaluate the effectiveness and relevance of CSR initiatives based on community feedback.
16
Does the company have programs in place to support local businesses?

Select the appropriate response

To evaluate the company's role in enhancing the local economy through business support initiatives.
17
What initiatives are in place to promote local employment opportunities?

Describe the local employment initiatives.

To understand how the company contributes to local job creation.
18
What percentage of suppliers are sourced from the local community?

Enter the percentage of local suppliers.

To assess the company's commitment to local economic development through sourcing practices.
Min: 0
Target: 0
Max: 100
19
Has the company made investments in community development projects?

Select the appropriate response

To evaluate the financial commitment towards improving local infrastructure and services.
20
What feedback has been received from the local community regarding the economic impact of the company?

Provide detailed community feedback.

To gather insights on community perceptions of the company's economic contributions.
21
Are there effective mechanisms in place for soliciting stakeholder feedback?

Select the appropriate response

To ensure that stakeholders have the opportunity to voice their opinions and concerns.
22
Describe the strategy for engaging stakeholders in the community.

Provide a detailed description of the engagement strategy.

To assess the comprehensiveness and effectiveness of the stakeholder engagement strategy.
23
How often are stakeholder meetings held?

Enter the frequency of meetings (number of times per year).

To evaluate whether stakeholder engagement is consistent and regular.
Min: 1
Target: 1
Max: 52
24
Is the community involved in decision-making processes?

Select the appropriate response

To assess the level of inclusivity in decision-making and its impact on stakeholder trust.
25
What are the documented outcomes of stakeholder engagement activities?

Provide detailed documentation of outcomes from engagement activities.

To evaluate the effectiveness of engagement activities in achieving positive outcomes.

FAQs

The checklist covers stakeholder mapping and analysis, community engagement strategies, local economic development initiatives, grievance mechanisms, social impact assessments, corporate social responsibility programs, transparency in communications, and community health and safety measures.

Comprehensive audits should be conducted annually, with ongoing monitoring of stakeholder relationships and community feedback throughout the year to ensure continuous improvement in engagement practices.

The audit team should include community relations managers, public affairs specialists, social performance experts, human rights advisors, and representatives from various departments to ensure a holistic assessment of stakeholder engagement practices.

By systematically evaluating all aspects of stakeholder engagement and community relations, the checklist helps identify areas for improvement in communication, collaboration, and social investment, leading to stronger relationships and reduced social risks.

Audit findings should be thoroughly analyzed, shared with management and relevant stakeholders, used to develop targeted engagement strategies, and incorporated into the refinery's overall social performance and community relations plans.

Benefits

Improves understanding of stakeholder concerns and expectations

Enhances the refinery's reputation and social license to operate

Reduces social and operational risks through proactive engagement

Supports the development of mutually beneficial community initiatives

Aligns corporate social responsibility efforts with stakeholder needs