Retail Store Accessibility and Inclusivity Audit Checklist

This checklist is designed to comprehensively evaluate and improve retail store accessibility and inclusivity, covering physical accessibility, inclusive customer service practices, and representation in marketing and product offerings to ensure a welcoming environment for all customers.

Retail Store Accessibility and Inclusivity Audit Checklist
by: audit-now
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About This Checklist

Creating an accessible and inclusive retail environment is not only a legal requirement but also a crucial aspect of customer service and social responsibility. This comprehensive accessibility and inclusivity audit checklist is an invaluable tool for retail managers, facilities teams, and diversity officers. By systematically evaluating physical accessibility, inclusive customer service practices, and representation in marketing and product offerings, this checklist helps ensure that retail stores are welcoming and functional for all customers, regardless of their abilities or backgrounds. Regular accessibility and inclusivity audits using this checklist can lead to improved customer experiences, broader market reach, and enhanced brand reputation for social responsibility.

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Industry

Retail

Standard

Americans with Disabilities Act (ADA) Standards for Accessible Design

Workspaces

Retail stores

Occupations

Retail Accessibility Coordinator
Diversity and Inclusion Specialist
Store Operations Manager
Facilities Planner
Customer Experience Designer

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