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Shopping Mall Accessibility and Inclusivity Audit Checklist

A comprehensive checklist for auditing accessibility features and inclusive practices in shopping malls, covering physical accessibility, sensory accommodations, family-friendly facilities, and staff training.

Shopping Mall Accessibility and Inclusivity Audit Checklist

by: audit-now
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About This Checklist

Ensuring accessibility and inclusivity in shopping malls is not only a legal requirement but also a crucial aspect of providing a welcoming environment for all visitors. This comprehensive checklist is designed to help facility managers, customer service teams, and mall operators evaluate and improve their accessibility features and inclusive practices. By addressing key areas such as physical accessibility, sensory accommodations, family-friendly facilities, and staff training, this checklist ensures that shopping malls cater to the diverse needs of all community members. Regular use of this audit tool can significantly enhance the mall's reputation for inclusivity, broaden its customer base, and create a more positive shopping experience for people of all abilities and backgrounds.

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Industry

Retail and E-commerce

Standard

ADA - Accessibility Standards

Workspaces

Shopping Centers

Occupations

Facility Manager
Customer Service Manager
Accessibility Consultant
Diversity and Inclusion Specialist
Mall Operations Director
1
Is the retail space compliant with ADA standards?
2
Are family-friendly facilities available?
3
How many languages are supported for customer service?
Min: 0
Target: 1
Max: 10
4
Is there a sensory-friendly space in the retail environment?
5
Provide any feedback on the inclusivity of customer service.
6
Are accommodations for disabilities readily available?
7
Rate the overall accessibility of the shopping area.

1

2

3

4

5

8
What suggestions do you have for improving inclusivity?
9
Is the signage in the store accessible for all customers?
10
Rate the accessibility of emergency exits in the store.
Min: 1
Target: 3
Max: 5
11
Is the retail space fully wheelchair accessible?
12
Describe the training provided to staff regarding inclusivity.
13
How many accessible parking spaces are available at the location?
Min: 0
Target: 5
Max: 50
14
Is assistive technology available for customers?
15
Are emergency procedures accessible and clear for all customers?
16
Is Braille signage available throughout the retail space?
17
How many sensory-friendly events are offered each year?
Min: 0
Target: 2
Max: 20
18
What feedback have you received regarding inclusivity from customers?
19
Are the pathways in the store clear and unobstructed?
20
Are language support services available for non-English speakers?
21
Are restrooms accessible to individuals with disabilities?
22
How many training sessions on inclusivity are conducted yearly for staff?
Min: 0
Target: 4
Max: 12
23
What suggestions do you have for improving accessibility in the store?
24
Are visual aids available for customers with hearing impairments?
25
Is there a mechanism in place for customers to provide feedback on accessibility issues?

FAQs

Comprehensive audits should be conducted annually, with quarterly spot checks on key accessibility features and monthly reviews of customer feedback related to inclusivity.

The checklist covers areas such as wheelchair accessibility, hearing and visual aid systems, inclusive restroom facilities, nursing rooms, prayer spaces, multilingual signage, sensory-friendly areas, and staff training on assisting visitors with diverse needs.

By demonstrating a commitment to inclusivity and actively addressing the needs of all community members, the mall can enhance its reputation as a socially responsible and welcoming destination for everyone.

The audit team should include facility managers, customer service representatives, accessibility consultants, and potentially representatives from local disability advocacy groups to ensure a comprehensive assessment.

The audit results can guide improvements in physical infrastructure, staff training, and customer service protocols to create a more inclusive and accommodating environment for all visitors, regardless of their abilities or backgrounds.

Benefits of Shopping Mall Accessibility and Inclusivity Audit Checklist

Ensures compliance with accessibility laws and regulations

Improves shopping experience for visitors with diverse needs

Expands customer base by catering to a wider demographic

Enhances the mall's reputation as an inclusive community space

Reduces potential legal risks associated with accessibility issues