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Shopping Mall Accessibility and Inclusivity Audit Checklist

A comprehensive checklist for auditing accessibility features and inclusive practices in shopping malls, covering physical accessibility, sensory accommodations, family-friendly facilities, and staff training.

Shopping Mall Accessibility and Inclusivity Audit Checklist

by: audit-now
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About This Checklist

Ensuring accessibility and inclusivity in shopping malls is not only a legal requirement but also a crucial aspect of providing a welcoming environment for all visitors. This comprehensive checklist is designed to help facility managers, customer service teams, and mall operators evaluate and improve their accessibility features and inclusive practices. By addressing key areas such as physical accessibility, sensory accommodations, family-friendly facilities, and staff training, this checklist ensures that shopping malls cater to the diverse needs of all community members. Regular use of this audit tool can significantly enhance the mall's reputation for inclusivity, broaden its customer base, and create a more positive shopping experience for people of all abilities and backgrounds.

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Industry

Retail and E-commerce

Standard

ADA - Accessibility Standards

Workspaces

Shopping Centers

Occupations

Facility Manager
Customer Service Manager
Accessibility Consultant
Diversity and Inclusion Specialist
Mall Operations Director
1
Is the retail space compliant with ADA standards?

Select the compliance status.

To ensure the retail space meets accessibility requirements.
2
Are family-friendly facilities available?

Indicate if family-friendly facilities are available.

To assess the availability of facilities suitable for families.
3
How many languages are supported for customer service?

Enter the number of languages offered.

To evaluate the inclusivity of customer service.
Min: 0
Target: 1
Max: 10
4
Is there a sensory-friendly space in the retail environment?

Select the availability of sensory-friendly spaces.

To ensure accommodations for individuals with sensory sensitivities.
5
Provide any feedback on the inclusivity of customer service.

Share your thoughts on inclusivity.

To gather qualitative insights on customer service experiences.
6
Are accommodations for disabilities readily available?

Select the accommodation availability status.

To assess the presence of necessary accommodations for individuals with disabilities.
7
Rate the overall accessibility of the shopping area.

Provide a rating from 1 to 5.

To quantify the accessibility experience for customers.

1

2

3

4

5

8
What suggestions do you have for improving inclusivity?

Please provide your suggestions.

To gather actionable insights for enhancing the shopping experience for all customers.
9
Is the signage in the store accessible for all customers?

Indicate if the signage is accessible.

To ensure that signage can be read and understood by everyone.
10
Rate the accessibility of emergency exits in the store.

Provide a rating from 1 to 5.

To evaluate how well emergency exits accommodate all individuals.
Min: 1
Target: 3
Max: 5
11
Is the retail space fully wheelchair accessible?

Select the wheelchair accessibility status.

To verify that wheelchair users can navigate the space without barriers.
12
Describe the training provided to staff regarding inclusivity.

Provide details about the training.

To assess the level of training staff receive on inclusivity and accessibility.
13
How many accessible parking spaces are available at the location?

Enter the number of accessible parking spaces.

To evaluate the availability of accessible parking for customers with disabilities.
Min: 0
Target: 5
Max: 50
14
Is assistive technology available for customers?

Select the availability of assistive technology.

To determine if the store provides technology to aid customers with disabilities.
15
Are emergency procedures accessible and clear for all customers?

Indicate if emergency procedures are accessible.

To ensure that all customers can understand the emergency procedures.
16
Is Braille signage available throughout the retail space?

Select the availability status of Braille signage.

To assess the accessibility of information for visually impaired customers.
17
How many sensory-friendly events are offered each year?

Enter the number of sensory-friendly events.

To evaluate the commitment to accommodating individuals with sensory sensitivities.
Min: 0
Target: 2
Max: 20
18
What feedback have you received regarding inclusivity from customers?

Share customer feedback on inclusivity.

To gather insights on customer experiences related to inclusivity.
19
Are the pathways in the store clear and unobstructed?

Indicate if pathways are clear.

To ensure safe navigation for all customers, including those with mobility aids.
20
Are language support services available for non-English speakers?

Select the status of language support services.

To assess the inclusivity of communication in the retail environment.
21
Are restrooms accessible to individuals with disabilities?

Select the accessibility status of the restrooms.

To ensure that all customers have access to necessary facilities.
22
How many training sessions on inclusivity are conducted yearly for staff?

Enter the number of training sessions held each year.

To evaluate the commitment to ongoing inclusivity training for employees.
Min: 0
Target: 4
Max: 12
23
What suggestions do you have for improving accessibility in the store?

Provide your suggestions for accessibility improvements.

To gather ideas for enhancing the shopping experience for all customers.
24
Are visual aids available for customers with hearing impairments?

Indicate if visual aids are available.

To ensure that information is accessible to customers with hearing challenges.
25
Is there a mechanism in place for customers to provide feedback on accessibility issues?

Select the status of the feedback mechanism.

To ensure that customers can report accessibility concerns effectively.

FAQs

Comprehensive audits should be conducted annually, with quarterly spot checks on key accessibility features and monthly reviews of customer feedback related to inclusivity.

The checklist covers areas such as wheelchair accessibility, hearing and visual aid systems, inclusive restroom facilities, nursing rooms, prayer spaces, multilingual signage, sensory-friendly areas, and staff training on assisting visitors with diverse needs.

By demonstrating a commitment to inclusivity and actively addressing the needs of all community members, the mall can enhance its reputation as a socially responsible and welcoming destination for everyone.

The audit team should include facility managers, customer service representatives, accessibility consultants, and potentially representatives from local disability advocacy groups to ensure a comprehensive assessment.

The audit results can guide improvements in physical infrastructure, staff training, and customer service protocols to create a more inclusive and accommodating environment for all visitors, regardless of their abilities or backgrounds.

Benefits of Shopping Mall Accessibility and Inclusivity Audit Checklist

Ensures compliance with accessibility laws and regulations

Improves shopping experience for visitors with diverse needs

Expands customer base by catering to a wider demographic

Enhances the mall's reputation as an inclusive community space

Reduces potential legal risks associated with accessibility issues