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Student Services and Support Audit Checklist

A comprehensive checklist for auditing and evaluating the quality, accessibility, and effectiveness of student support services in higher education institutions.

Student Services and Support Audit Checklist

by: audit-now
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About This Checklist

The Student Services and Support Audit Checklist is a crucial tool for ensuring the quality and effectiveness of support systems in higher education institutions. This comprehensive checklist addresses key areas of student services, including academic advising, career counseling, mental health support, financial aid, and accessibility services. By systematically evaluating these aspects, universities can enhance student satisfaction, improve retention rates, and foster a more inclusive and supportive campus environment. Regular audits using this checklist help identify gaps in service provision, streamline support processes, and ensure that student needs are met throughout their academic journey.

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Industry

Education

Standard

CAS Higher Education Standards

Workspaces

Universities and colleges

Occupations

Student Affairs Director
Academic Advisor
Career Counselor
Mental Health Counselor
Disability Services Coordinator

1
Is the academic advising process compliant with CAS standards?

Select compliance status.

To ensure that academic advising meets established standards for quality and effectiveness.
2
What is the current student retention rate (%)?

Enter the retention rate as a percentage.

To measure the effectiveness of student services in retaining students.
Min: 0
Target: 75
Max: 100
3
Is career counseling service available to all students?

Indicate if the service is available.

To assess accessibility to essential student support services.
4
How would you rate the quality of mental health support services?

Select a rating from the scale.

To evaluate the quality of mental health support provided to students.

5
Please provide feedback on the accessibility services offered.

Enter your feedback here.

To gather qualitative insights on the effectiveness of accessibility services for students.
6
Are the financial aid services compliant with CAS standards?

Select compliance status.

To verify that financial aid services meet required standards for quality and compliance.
7
What is the average response time (in hours) for student inquiries?

Enter the average response time in hours.

To assess the efficiency of student support services in addressing inquiries.
Min: 0
Target: 24
Max: 72
8
Describe the student success initiatives currently implemented.

Provide a detailed description of the initiatives.

To understand the programs in place that support student success.

9
How would you rate the overall inclusivity of the campus environment?

Select a rating from the scale.

To evaluate the effectiveness of initiatives aimed at fostering an inclusive campus culture.
10
Is diversity training available for all staff and faculty?

Indicate if diversity training is available.

To ensure staff and faculty are equipped to promote an inclusive environment.
11
What percentage of the student population is from diverse backgrounds?

Enter the percentage of diverse student enrollment.

To assess the diversity of the student body and its alignment with inclusivity goals.
Min: 0
Target: 30
Max: 100
12
Please provide any additional comments or suggestions regarding campus inclusivity efforts.

Share your comments here.

To gather qualitative feedback on current initiatives and areas for improvement.

13
What is the current average student satisfaction score for student services (out of 10)?

Enter the average satisfaction score.

To measure overall satisfaction with the services provided.
Min: 0
Target: 8
Max: 10
14
How effective do you find the career counseling services?

Select an effectiveness rating.

To assess the perceived effectiveness of career counseling in supporting student career paths.
15
When was the last review of accessibility services conducted?

Select the date of the last review.

To ensure regular assessment of accessibility services for improvement.
16
Are there ongoing mental health awareness campaigns on campus?

Indicate if campaigns are currently active.

To determine if the institution promotes mental health resources and awareness.

17
What suggestions do you have for improving student services?

Enter your suggestions here.

To gather detailed feedback and ideas for enhancing the overall quality of services.
18
What is the average duration of counseling sessions (in minutes)?

Enter the average session duration.

To evaluate if the session duration meets the needs of students.
Min: 30
Target: 50
Max: 120
19
How would you rate student engagement in available support services?

Select an engagement rating.

To assess the level of student participation in various support services.
20
Is there a regular mechanism in place for students to provide feedback on services?

Indicate if a feedback mechanism exists.

To ensure ongoing improvement based on student input.

FAQs

It's recommended to conduct a comprehensive student services audit annually, with ongoing feedback collection and service monitoring throughout the academic year.

The audit team should include student affairs professionals, academic advisors, counselors, disability services staff, student representatives, and administrators from various support departments.

Key areas include academic advising, career services, mental health support, financial aid counseling, disability services, international student support, housing services, and student engagement programs.

The audit ensures that support services align with the institution's commitment to student success, inclusivity, and holistic development, ultimately contributing to better educational outcomes and student well-being.

Technology such as student information systems, online appointment scheduling, virtual counseling platforms, and data analytics tools can enhance service delivery, track usage patterns, and provide insights for continuous improvement of student support services.

Benefits

Enhances overall student experience and satisfaction

Improves student retention and success rates

Ensures equitable access to support services for all students

Identifies areas for improvement in service delivery and resource allocation

Supports compliance with accessibility and student welfare regulations