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Walmart E-commerce Platform Audit Checklist

A comprehensive audit checklist designed to evaluate and improve Walmart's e-commerce platforms, ensuring optimal performance, security, and user experience across all digital retail channels.

Walmart E-commerce Platform Audit Checklist

by: audit-now
4.5

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About This Checklist

The Walmart E-commerce Platform Audit Checklist is a vital tool for ensuring the optimal performance, security, and user experience of Walmart's online retail presence. This comprehensive checklist addresses key aspects of e-commerce operations, including website functionality, mobile app performance, cybersecurity measures, and customer data protection. By implementing regular audits using this checklist, Walmart can maintain a competitive edge in the digital retail space, enhance customer satisfaction, and safeguard its online operations against potential threats. This checklist is crucial for adapting to the rapidly evolving e-commerce landscape and meeting the growing demands of online shoppers.

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Industry

Retail and E-commerce

Standard

Walmart E-commerce Standards

Workspaces

Online Platforms

Occupations

E-commerce Manager
IT Security Specialist
UX Designer
Digital Marketing Manager
Compliance Officer
1
Is the website functionality compliant with Walmart E-commerce Standards?

Select compliance status.

To ensure the website meets required functionality standards for optimal user experience.
2
What is the mobile app performance score?

Enter performance score (1-5).

To evaluate the performance of the mobile application.
Min: 1
Target: 5
Max: 5
3
Is user experience optimization implemented?

Indicate if optimization is in place.

To confirm that user experience improvements are in place.
4
Are cybersecurity measures effectively implemented?

Select the status of cybersecurity measures.

To assess the effectiveness of cybersecurity measures in place.
5
Is the e-commerce platform compliant with current e-commerce regulations?

Select compliance status.

To ensure regulatory compliance is maintained for legal operations.
6
What is the average page load time (in seconds)?

Enter average load time in seconds.

To assess the performance of the website in terms of speed.
Min: 1
Target: 3
Max: 10
7
Provide a summary of user feedback regarding the online shopping experience.

Summarize user feedback.

To gather insights on user satisfaction and areas for improvement.
8
Have security checks been performed on the mobile app?

Select the status of mobile app security checks.

To ensure that the mobile app is secure and protects user data.
9
Is the payment processing system compliant with security standards?

Select the compliance status of the payment system.

To ensure that customer payment information is handled securely.
10
What is the user registration conversion rate (%)?

Enter the conversion rate as a percentage.

To evaluate the effectiveness of the registration process.
Min: 0
Target: 30
Max: 100
11
Are accessibility features implemented on the e-commerce platform?

Indicate whether accessibility features are in place.

To ensure the platform is usable by individuals with disabilities.
12
Are data protection measures in compliance with GDPR?

Select the status of data protection measures.

To verify that user data protection aligns with legal requirements.
13
Are user account security features, such as two-factor authentication, implemented?

Select the status of user account security features.

To ensure that user accounts are protected against unauthorized access.
14
What is the current bounce rate (%) of the e-commerce site?

Enter the bounce rate as a percentage.

To assess user engagement and identify potential issues with content or navigation.
Min: 0
Target: 50
Max: 100
15
Summarize the key points of the privacy policy related to user data handling.

Provide a summary of the privacy policy.

To ensure transparency and compliance with data protection regulations.
16
Is there a system in place for monitoring website performance?

Select the status of website performance monitoring.

To ensure that website performance is consistently evaluated and issues are addressed.
17
Is the inventory management system compliant with Walmart E-commerce Standards?

Select the compliance status of the inventory management system.

To ensure effective inventory control and minimize stock discrepancies.
18
What is the average response time to customer queries (in minutes)?

Enter average response time in minutes.

To evaluate customer service efficiency and responsiveness.
Min: 1
Target: 10
Max: 60
19
Is the SSL certificate for the website valid and up to date?

Indicate if the SSL certificate is valid.

To confirm that the website is secured and protects customer data during transactions.
20
Are fraud detection measures effectively implemented on the platform?

Select the status of fraud detection measures.

To ensure the platform has safeguards against fraudulent activities.

FAQs

The e-commerce platform should be audited on a quarterly basis, with more frequent checks for critical components like payment systems and security measures.

The checklist covers website performance, mobile app functionality, cybersecurity measures, payment gateway security, user interface design, product catalog management, and compliance with e-commerce regulations.

The audit is typically conducted by a team comprising IT specialists, cybersecurity experts, UX designers, and e-commerce managers, often in collaboration with third-party digital auditing firms.

By systematically evaluating all aspects of the e-commerce platform, the checklist helps identify areas for improvement in user interface, site speed, product discoverability, and checkout processes, leading to an enhanced shopping experience.

Yes, the checklist can be customized for various online marketplaces under Walmart's umbrella, such as Walmart.com, Jet.com, or international e-commerce platforms, while maintaining core audit elements.

Benefits

Ensures seamless functionality across all digital shopping platforms

Enhances cybersecurity measures to protect customer data and transactions

Improves user experience and website performance

Optimizes mobile app functionality for on-the-go shopping

Maintains compliance with e-commerce regulations and industry standards