Airport Passenger Experience Audit Checklist

A comprehensive checklist for auditing and improving the overall passenger experience in airports, covering all touchpoints from check-in to boarding, including amenities, accessibility, and technology integration.

Airport Passenger Experience Audit Checklist
by: audit-now
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About This Checklist

In the competitive landscape of air travel, enhancing passenger experience is crucial for airports in the logistics and transportation industry. This Airport Passenger Experience Audit Checklist is an essential tool for airport managers, customer service directors, and operations teams to evaluate and improve the overall journey of travelers through their facilities. From check-in to boarding, this comprehensive checklist addresses key touchpoints that impact passenger satisfaction, including wayfinding, amenities, accessibility, and technology integration. By regularly conducting these audits, airports can identify areas for improvement, streamline processes, and create a more enjoyable and efficient travel experience, ultimately boosting customer loyalty and airport reputation.

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Industry

Logistics and Transportation

Standard

ACI Airport Service Quality (ASQ) benchmarking program

Workspaces

Airports

Occupations

Airport Customer Experience Manager
Terminal Operations Supervisor
Passenger Services Coordinator
Airport Facilities Manager
Customer Insights Analyst

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