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ISO 9001 Quality Management System Audit Checklist for Hospitality

A comprehensive checklist for auditing the implementation and effectiveness of ISO 9001:2015 Quality Management System in hospitality businesses, ensuring compliance and driving continuous improvement in service quality and operational efficiency.

ISO 9001 Quality Management System Audit Checklist for Hospitality
by: audit-now
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About This Checklist

In the dynamic hospitality industry, maintaining consistent quality is paramount to success. The ISO 9001 Quality Management System (QMS) Audit Checklist for Hospitality is an essential tool for ensuring compliance with international standards and driving continuous improvement. This comprehensive checklist addresses key aspects of quality management, from guest satisfaction to operational efficiency, helping hospitality businesses identify areas for enhancement and maintain a competitive edge in the market.

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Industry

Hospitality

Standard

ISO 9001

Workspaces

Hotel
Resort
Restaurant

Occupations

Quality Manager
Hotel Manager
Operations Director
Compliance Officer
Internal Auditor

Quality Management System Audit

(0 / 5)

1
When was the last training for staff on quality management completed?

Select date of last training.

To ensure staff are adequately trained on quality principles.
2
How would you evaluate the current risk management practices?

Select risk evaluation.

To assess the effectiveness of risk management in operations.
3
What suggestions for continuous improvement can be made?

Provide your suggestions.

To gather input for enhancing service quality.
4
What is the guest satisfaction score for the audit period?

Enter satisfaction score (1-5).

To quantify guest satisfaction levels.
Min: 1
Target: 4
Max: 5
5
Is the service quality compliant with ISO 9001:2015 standards?

Select compliance status.

To assess adherence to quality service standards.
6
When was the last review of operational processes conducted?

Select the date of the last process review.

To ensure regular evaluations of operational processes.
7
How would you rate employee feedback on current operational processes?

Select feedback rating.

To gauge employee sentiment towards operational efficiency.
8
What process bottlenecks have been identified during the audit?

Describe the identified bottlenecks.

To document and address inefficiencies in operations.
Write something awesome...
9
What is the total operational downtime in hours for the last month?

Enter total downtime hours.

To measure operational efficiency and identify areas for improvement.
Min: 0
Target: 5
Max: 100
10
Is the operational process efficiency compliant with established standards?

Select compliance status.

To ensure processes are running efficiently as per standards.
11
When was the last safety audit conducted?

Select the date of the last safety audit.

To ensure regular evaluations of safety protocols.
12
How would you rate staff training on safety procedures?

Select training effectiveness rating.

To assess the effectiveness of safety training programs.
13
What security risks have been identified during the audit?

Describe any identified security risks.

To document and address potential security vulnerabilities.
Write something awesome...
14
How many safety drills have been conducted in the last year?

Enter the total number of safety drills.

To gauge the frequency of safety preparedness activities.
Min: 0
Target: 4
Max: 20
15
Are emergency procedures compliant with safety regulations?

Select compliance status.

To ensure that emergency protocols meet safety standards.
16
When was the last food safety training conducted for staff?

Select the date of the last food safety training.

To ensure staff are regularly trained on food safety practices.
17
How would you rate staff knowledge of food safety practices?

Select knowledge rating.

To evaluate the effectiveness of food safety training for staff.
18
What suggestions can be made for improving hygiene practices?

Provide suggestions for hygiene improvements.

To gather ideas for enhancing food hygiene standards.
Write something awesome...
19
What is the total number of food safety violations recorded in the last year?

Enter the total number of food safety violations.

To monitor and improve food safety practices.
Min: 0
Target: 2
Max: 50
20
Is the food storage compliant with hygiene standards?

Select compliance status.

To ensure food is stored safely to prevent contamination.

FAQs

ISO 9001 audits should be conducted at least annually, but many hospitality businesses opt for more frequent internal audits to ensure ongoing compliance and continuous improvement.

Key areas include leadership commitment, guest focus, process approach, risk-based thinking, employee engagement, and continual improvement of the quality management system.

The audit team should include quality managers, department heads, and representatives from various operational areas such as front desk, housekeeping, food and beverage, and maintenance.

The checklist ensures that guest feedback mechanisms are in place, service standards are consistently met, and continuous improvement initiatives are implemented based on guest insights.

Documentation reviewed includes quality policy, standard operating procedures, guest feedback records, employee training logs, internal audit reports, and corrective action records.

Benefits

Ensures compliance with ISO 9001 standards in the hospitality sector

Improves overall quality of service and guest satisfaction

Identifies areas for process improvement and cost reduction

Enhances employee engagement and performance

Facilitates continuous improvement in hospitality operations